DEVELOPMENT OF A REFERENCE MODEL TO INTEGRATED DESIGN MANAGEMENT ON PUBLIC INSTITUTIONS

Abstract

The present paper aims discussing the design process carried out in public institutions. Since there are different players in the design process, including designers, coordinators, bureaucratic managers, the design development brings some problems that come from the lack of a contracting and design development model, as well as in the information flow between its stakeholders. Rework, delays in contracts deadlines and low quality of the final product are not unusual. Due to the complexity of the design process, it has been searched in the process modeling a valid option to fulfill that blank. A Referential Term was developed by creating a work flow to the institution’s design process through the systematization of solutions developed by other researchers. The mentioned Term makes possible a clear understanding of the design process, leads to the definition of each player responsibilities, defines design phases, providing a general plan and establishing a detailed and integrated vision of the job made by every agent involved. The research was conducted by the implementation of this Term of reference in two Projects of the institution. It is briefly presented an analysis of main aspects of the implementation, highlighting the improvement of contractual relations between designers and the institution, reduction of design duration, improvement in the information flow, as well as a better collaborative environment.