I. F. Massaroni and A. J. R. R. Scavarda, “Service Management in Public Libraries: application of the acquis 5W2H acquisition policy”, InCID: Rev. Ci. Inf. Doc., vol. 6, no. 1, pp. 4–16, Apr. 2015, doi: 10.11606/issn.2178-2075.v6i1p4-16.