(1)
Vianna, P. H.; Lehnhart, E. dos R.; Tontini, J. IT Governance: Implementing ITIL Processes in IT Service Management. InCID: Rev. Ci. Inf. Doc. 2025, 16, e-227749. https://doi.org/10.11606/issn.2178-2075.incid.2025.227749.