Organizational change and communication in quality service improvement for users of the information technology at the state secretariat of finance of Pernanbuco . Journal of Information Systems and Technology Management, [S. l.], v. 3, n. 3, p. 271–290, 2006. DOI: 10.4301/S1807-17752006000300002. Disponível em: https://revistas.usp.br/jistem/article/view/12756.. Acesso em: 29 jun. 2024.