Business Process Management Systems technology components analysis . Journal of Information Systems and Technology Management, [S. l.], v. 4, n. 1, p. 71–94, 2007. DOI: 10.4301/S1807-17752007000100005. Disponível em: https://revistas.usp.br/jistem/article/view/12794.. Acesso em: 3 jul. 2024.