THE IMPACT OF E-TICKETING TECHNIQUE ON CUSTOMER SATISFACTION: AN EMPIRICAL ANALYSIS . Journal of Information Systems and Technology Management, [S. l.], v. 11, n. 3, p. 519–532, 2014. DOI: 10.4301/S1807-17752014000300001. Disponível em: https://revistas.usp.br/jistem/article/view/103589.. Acesso em: 3 may. 2024.