2nd CONTECSI - International Conference on Information Systems and Technology Management . Journal of Information Systems and Technology Management, [S. l.], v. 2, n. 2, p. 205–219, 2005. DOI: 10.4301/S1807-17752005000200007. Disponível em: https://revistas.usp.br/jistem/article/view/12745.. Acesso em: 2 may. 2024.