CRM, learning and organizational control . Journal of Information Systems and Technology Management, [S. l.], v. 3, n. 2, p. 193–210, 2006. DOI: 10.4301/S1807-17752006000200007. Disponível em: https://revistas.usp.br/jistem/article/view/12768.. Acesso em: 25 may. 2024.