An integrated methodology for customer relationship management customization . Journal of Information Systems and Technology Management, [S. l.], v. 4, n. 3, p. 287–300, 2007. DOI: 10.4301/S1807-17752007000300002. Disponível em: https://revistas.usp.br/jistem/article/view/12777.. Acesso em: 17 may. 2024.