CRM as a support for knowledge management and customer . Journal of Information Systems and Technology Management, [S. l.], v. 8, n. 1, p. 87–108, 2011. DOI: 10.4301/S1807-17752011000100006. Disponível em: https://revistas.usp.br/jistem/article/view/12897.. Acesso em: 30 apr. 2024.