A critical review of knowledge management in software process reference models . Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 2, p. 323–338, 2013. DOI: 10.4301/S1807-17752013000200008. Disponível em: https://revistas.usp.br/jistem/article/view/78435.. Acesso em: 3 may. 2024.