Antecedents to website satisfaction, loyalty, and word-of-mouth . Journal of Information Systems and Technology Management, [S. l.], v. 10, n. 2, p. 209–218, 2013. DOI: 10.4301/S1807-17752013000200001. Disponível em: https://revistas.usp.br/jistem/article/view/78440.. Acesso em: 5 may. 2024.