Enhance knowledge communication and learning: a surprise paradox. Journal of Information Systems and Technology Management, [S. l.], v. 15, p. https://orcid.org/0000–0001, 2018. DOI: 10.4301/S1807-1775201815011. Disponível em: https://revistas.usp.br/jistem/article/view/160853. Acesso em: 14 aug. 2026.