Journal of Information Systems and Technology Management
A Journal of Information Systems and Technology Management - JISTEM tem como missão publicar pesquisas relevantes para a gestão da tecnologia e sistemas de informação nas organizações e na sociedade.
TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária
A Dynamic Job Shop Model for Scheduling Tasks in a Software Development Environment
This work proposes a Dynamic Job Shop Scheduling (DJSS) model for scheduling the task in a software production environment. The aim is to organize the insertion of tasks in the shop in a precedence order previously defined that obeys the mapping of the critical path and the critical chain to identify constraints in the productive process. The complexity and dynamism of the software development environment require a mature and adjusted process that enables management throughout its extension. Therefore, the Unified Process (UP) was used in conjunction with the Theory of Constraints (TOC) in the Software Development Process (SDP). The UP requires an efficient model for the processing of activities, given by the set of independent variables involved in the process. For this reason, a model to programming the task based on dynamic scheduling was developed. The problem around the DJSS is to program the tasks in the shop in a way that allows identifying one or more production lines in the shop with constraints of capacity at runtime. A capacity constraint is any element that disturbs the productive process, causing L={Mi Aj} to have delivery (DA) of less than 100% of the artifacts, given by the set of jobs (jn ) scheduled. The resource with capacity constraint limits the production of the machines in the production line, leading to bottlenecks in the production process. A bottleneck, in turn, is denoted by the production limitation of a machine (people) caused by one or more capacity constraints that imply maximum production, which in this case is defined by D={Mi, Aj=100%}. In this work, the maximum production is given by the set of tasks processed in each of the phases of the UP and according to the productive calendar, which delimits the deadline of each delivery and establishes the budget of hours for the shop. The set of tasks scheduled and “rescheduling” and properly processed in all phases define the total production of each machine. The use of DJSS facilitated the organization and management of insertion and rescheduling operations in the shop and as result, produced data to measure the effort/time that allowed identifying the bottleneck of the software production process.
Dynamic Job Shop Scheduling, Software Development Process, Software Development Environment, Theory of Constraints, Experimental Software Engineering.
Direitos autorais (c) 2021 Journal of Information Systems and Technology Management https://creativecommons.org/licenses/by/4.0
E-LEARNING MANAGEMENT SYSTEMS: A FEATURE-BASED COMPARATIVE ANALYSIS
One of the main important resources for higher education is a Learning Management System (LMS), which has shown an enhancement of students’ progress with high quality learning outcomes worldwide. Many e-learning tools exist, each one has its own weaknesses and strongest points to the online learning process. This number increases continuously, and the existing tools are being updated, redeveloped, and upgraded. The aim of this study is to present a comprehensive comparative analysis between existing e-learning management systems. Unlike other relevant studies that have narrow scope either in terms of the number of tools or the number of comparative features, this work considers top twenty, highly recommended tools, both open source and commercial. Furthermore, more than twenty evaluation features were used carefully to fulfil students’ and instructors’ current needs. The results of this study have shown that Moodle outperforms the others and it is considered as the best free open source tool for educational purposes. It supports more than 100 different languages and provides its services to more than tens of millions of customers worldwide. Besides to Moodle, Chamilo, TotaraLearn, Open edX and Sakai have more built-in features that provide services to educational institutions. Also, this study showed that Docebo, SkyPrep, ProProfs, SAP Litmos, Moodle, TotaraLearn, Open edX and Opigno systems have more built-in security mechanisms such as antispam, antivirus, IP Blocker, data protection and complex password enforcement. Most considered systems have gamification features except Schoology, ATutor, Sakai, and Ilias, and most commercial systems can offer 24/7 customer care services, except Edmodo and Telnet, whereas open source tools offer this service on specific time slots except Opigno, Ilias, TotaraLearn, Chamilo, and Canvas where the service is offered 24/7.
Direitos autorais (c) 2021 JISTEM - Journal of Information Systems and Technology Management (Online) https://creativecommons.org/licenses/by/4.0
REMOTE LEARNING UNDER THE COVID-19 SOCIAL DISTANCING: REFLECTIONS AND A NETNOGRAPHY STUDY
The purpose of this work is two-fold. First, it intends to discuss and reflect on the transition from face to-face to remote learning in accounting education because of the COVID-19 pandemic. And second, it presents the results of a netnography study conducted at the beginning of the COVID-19 outbreak in Brazil (March and April of 2020). I also provide some personal experiences during these times. In section 2, I provide key technology resources I found helpful for accounting instructors and students. In section 3, I discuss the implications for instructors and students brought by the COVID-19. I especially appreciate the effors that both instructors and students are doing to keep their academic lives going, despite all the adversity. In section 4, I describe a netnography study in which I examined data from a graduate students’ Facebook community. And in section 5, I report closing thoughts.
Madakam, Somayya. (2020). An Exploratory Case Study: Would Be Smart Balinese Cities (Indonesia). JISTEM - Journal of Information Systems and Technology Managements, 17, e202017005. doi 10.4301/s1807-1775202017005 In the page 1, TITLE: where it reads: AN EXPLORATORY CASE STUDY: WOULD BE SMART BALINESE CITIES (INDONESIA) should read: WOULD BE SMART BALINESE CITIES (INDONESIA): AN EXPLORATORY CASE STUDY
Direitos autorais (c) 2020 JISTEM - Journal of Information Systems and Technology Management (Online) https://creativecommons.org/licenses/by/4.0
Cryptocurrency is attracting the attention of many disciplines. Based on a systematic literature review, the state of art of academic research on cryptocurrency was investigated, demonstrating its complexity and the lack of consensus about several issues, as its definition, its operation without a financial institution, the impacts on economy and its future developments. Considering these issues, Actor-Network Theory was selected as a theory that can provide methods, such as controversy mapping, to understand this complex subject. The article analyzes this scenario, presenting a set of research topics that can be considered to study controversies related to cryptocurrency.
EXPLORING THE FACTORS THAT HAVE IMPACT ON CONSUMERS’ TRUST IN MOBILE PAYMENT SYSTEMS IN AUSTRALIA
Trust plays a vital role in the adoption of a new payment system in so far as people need to trust that the prevailing currency, or in other words, money, is recognised by all stakeholders. With the evolution of the payment methods, shifting from paper-based to electronic-based, building consumer trust has become a vital element for the success of businesses involved in the mobile payment systems sector. In this context, the aim of this study was to delve deeper into the factors that have impact on consumers trust in mobile payment systems (MPS) in Australia. A quantitative approach through a questionnaire survey was conducted to measure the data collected. The data of 200 participants were gathered using SurveyMonkey and the Excel spreadsheets was imported into SPSS (Statistical Package for the Social Sciences) system, where the data were organised. Besides, this study adopted the Partial Least Square Structural Equation Modeling (PLS-SEM), where the data analysis took place. The findings of PLS-SEM analysis pointed out that behavioural factors and organisational factors have significant impact on consumers’ trust, and this, as a consequence, have influence on MPS adoption. On the other hand, this research found that the technological factors, governmental factors and personal factors have no significant impact on Australian consumers’ trust and this, as a result, has no influence on MPS adoption.
THE POLITICS OF DATA PORTALS IN INTER- AND TRANSDISCIPLINARY RESEARCH
In this paper, we argue that the ongoing processes of datafication and dataism are constraining initiatives to construct open data portals contributing to inter- and transdisciplinary research. The former overvalues quantitative data, whereas the latter reinforces the belief that ‘raw data’ is neutral and apolitical, ignoring how data is processed. Based on the case study of an open data portal being developed at an inter- and transdisciplinary research institute, we argue that datafication and dataism are highly problematic trends, because they marginalize qualitative data employed in critical, constructivist, and other interpretive methods, thereby limiting the possibility of complementing and extending each other. Nonetheless, we also maintain that these trends are not technologically determined but are modifiable, based on the design of data portals. Accordingly, we conclude by offering suggestions for constructing data portals, such as opening up the design process and democratizing standards.
ACCOUNTING STUDENTS’ PERFORMANCE IN DISTANCE EDUCATION: A STUDY FOCUSED ON SOCIODEMOGRAPHIC FACTORS
This study aimed to investigate the relationship between accounting students’ performance and sociodemographic variables (namely gender, employment, marital status, and ethnicity) in distance education. I collected data from the 2015 National Exam of Students’ Performance, obtaining a final sample of 11,707 observations. Results indicated that male students outperformed female ones. Also, worker students have better performance than their colleagues. Married students obtained better performance than their single colleagues, but no relevant difference was found in comparison to other (divorced, widowed, etc.) students. Regarding ethnicity, white students outperformed other students (black, brown, and others).
CONSTRUÇÃO DE MODELO PARA APOIAR O PROCESSO DE DESENVOLVIMENTO DE UM SISTEMA DE APOIO À DECISÃO
Nessa pesquisa exploratória objetiva-se construir um modelo que subsidie o processo de desenvolvimento de software para avaliar um sistema de gestão. Utilizou-se a Metodologia Multicritério de Apoio à Decisão - Construtivista (MCDA-C), a qual identifica, organiza e mensura, ordinal e cardinalmente, os aspectos tidos em conta pelo decisor para a gestão do contexto. Confirma-se a possibilidade de construção de um modelo que explicite os requisitos do cliente, visando avaliar o grau de atendimento que o software proposto, denominado Monitoring and Improving Context (MIC), alcança, e assim ser utilizado como instrumento de negociação para a definição do sistema necessário.
THE USE OF PORTFOLIO MANAGEMENT FOR STRATEGIC ALIGNMENT – A SURVEY WITH BRAZILIAN COMPANIES
The number of organizations that use the Project Portfolio Management - PPM has increased considerably worldwide, as it provides an approach to the coordinated management of the components portfolio, aiming to achieve the strategies of organizations. The objective of this work was, thru a quantitative research, presents Brazilian organizations use of PPM as a mechanism to promote alignment with the strategic management. The results obtained in this research were compared with the data results obtained in PMSurvey.org´s 2012 research. A survey submited for 56 brazilian public and private companies was used for this study to identify project´s portfolio alignment with strategic goals and objectives.
BIG DATA QUALITY DIMENSIONS: A SYSTEMATIC LITERATURE REVIEW
Although big data has become an integral part of businesses and society, there is still concern about the quality aspects of big data. Past research has focused on identifying various dimensions of big data. However, the research is scattered and there is a need to synthesize the ever involving phenomenon of big data. This research aims at providing a systematic literature review of the quality dimension of big data. Based on a review of 17 articles from academic research, we have presented a set of key quality dimensions of big data.
WOULD BE SMART BALINESE CITIES (INDONESIA): AN EXPLORATORY INDONESIAN CASE
The word “Smart Cities” is the buzzword in every corner of the world. Many countries across the continents are trying to plant new smart cities or in the conversion process of existing cities. Bali (Indonesia) also seems to be in a conversion process of its Brown Field Cities. This research manuscript attempts to explore the Bali (Island) as a Smart Island regarding Smart Environment, Smart Economy, Smart Governance, Smart Mobility, Smart Living and Smart People dimensional perspective. This research manuscript has adopted a triangulation method for thematic narration since the study is qualitative and case study. The study explored that Bali/Balinese cities is/are still baby stepping of smart cities plantations. There needs to be lot of work has to be done to become Smart Bali Island. The findings will help the Bali government to understand how far they could become full-fledged Smart Island by providing the Quality of Life to citizens and economic development.
UNDERSTANDING THE CORPUS OF MOBILE PAYMENT SERVICES RESEARCH: AN ANALYSIS OF THE LITERATURE USING CO-CITATION ANALYSIS AND SOCIAL NETWORK ANALYSIS
Mobile Payment Services have advanced in the last two decades, gaining the attention of experts and researchers from around the world. A number of reviews and literature analysis studies have been carried out, aimed at analysing the numerous dimensions of mobile payment services; however, no researcher has attempted a co-citation analysis to scrutinise and comprehend the core knowledge structures that are integral parts of mobile payment services studies. Therefore, in order to fill this research gap, this research article aims to interpret the corpus of mobile payment services research, which was published during the period of 1997 to June 2017. Bibliometric and Social Network Analysis (SNA) methods were employed to formulate the core intellectual structure of research targeting mobile payment services. The Web of Knowledge (WoK) database was the key source from where 406 articles and 3,424 citations were obtained. These documents were analysed using co-citation analysis. UCINET was used to enlist the keynote research papers in the realm of mobile payment services as per factor analysis, citation and co-citation analysis, multidimensional scaling and centrality measurement. Seven core clusters of mobile payment services research emerged as a critical finding of this study; these clusters include (1) Adoption and usage; (2) Trust, risk and security; (3) Application; (4) Scheme; (5) Protocol; (6) Architecture; (7) Mobile payment corporation. The findings of this research study provide crucial guidelines for practitioners and researchers involved in this field.
Information technology governance in small and medium enterprises - a systematic mapping
Information Technology (IT) governance in small and medium-sized businesses is a subject that still requires more effort. Many of the studies that deal with this subject refer to large companies. IT governance structures, originally developed for the context of large enterprises such as COBIT, ISO/IEC 35800 or ITIL, when applied to the context of small and medium enterprises, lead to undesirable results and failures in the deployment process. The objective of this work was to perform a systematic mapping on IT governance in small and medium enterprises between 2007 and 2017. Systematic mapping studies are useful for categorizing and summarizing the existing information concerning a research question in an unbiased manner. Thus, from an initial set of 63 papers, a total of 17 research papers were selected for the mapping study. The results obtained allowed us to reach conclusions concerning the state-of-the-art of IT governance mechanisms, theories applied in the context and the consequences of IT governance. From the results of this study it was possible to perceive the low use of relational mechanisms of IT governance in the studied context, the constant need to adapt frameworks such as COBIT and ITIL, so that they can adapt to the reality of SMEs, the wide variety of theoretical approaches and the importance, for SMEs, of the concept of IT value for the business.
Understanding the organizational barriers of promoting electronic delivery options in the United States healthcare system: an insurer’s perspective
Consumer-driven technologies are rapidly transforming how industries conduct business both internally and externally. From online banking to retail, the broad adoption of smart devices, internet access, and wearables amongst consumers has shifted the way enterprises develop software and conduct information technology (IT) operations. Although successful adoption of consumer-driven technologies is a reality for many industries, the healthcare platform is lagging. The promotion and adoption of online patient engagement is widely perceived to be one of the biggest hurdles faced by healthcare organizations (Carr, 2014). While setting up patient portals and electronic delivery options can be relatively simple, promoting consumer utilization and achieving widespread use of these portals use has posed challenges. The healthcare paradigm has shifted in recent decades from viewing the patient as incidental to the delivery of healthcare to a more patient-centric approach. The previous model of indirectly funding Medicare, Medicaid, or employers has been noted as one of the greatest flaws of the healthcare system by contributing to cost inflation (Carr, 2014). Recent trends have promoted patient-empowered care, but have generally transferred the burden of cost to the individual. The Affordable Care Act (ACA) stimulated this shift by creating insurance exchanges which allow insurers to directly reach consumers; however, these readily-available healthcare options now require higher monthly premium payments from shoppers. This new model proposes that as patients become increasingly financially liable, they become more invested in their healthcare trajectories.
Direitos autorais (c) 2019 JISTEM - Journal of Information Systems and Technology Management (Online) https://creativecommons.org/licenses/by/4.0
The Future Digital Work Force: Robotic Process Automation (RPA)
Direitos autorais (c) 2019 JISTEM - Journal of Information Systems and Technology Management (Online) http://creativecommons.org/licenses/by-nc/4.0
A Mapping Study of Scientific Merit of Papers, which Subject are Web Applications Test Techniques, Considering their Validity Threats
A comparison of hedonic and utilitarian digital products based on consumer evaluation and technology frustration
This study explores how hedonic mobile applications (apps) compare to utilitarian apps in consumer evaluation. We posit that achieving a set of passionate consumers is a pre-cursor to product success in markets, whereas technology frustration is a negative hindrance to the product success. Also, we argue that technology frustration may act as a negative complementing factor to consumer passion, and this effect is higher for hedonic products than utilitarian products. We contextualize our study to the android apps, and used a dataset that tracked 19,121 apps in the android market for three months and coded our variables from this dataset. We conducted empirical analysis and found support for our hypotheses. This study contributes to the information systems and marketing literature in providing a new dimension associated with consumer evaluation of digital products, and draws evaluative comparisons between hedonic and utilitarian digital products.
Social responsibility information in the stakeholders’ perspective – case study in a Brazilian philanthropic higher education organization
The objective of this research is to identify the social responsibility information of the stakeholder interest for the disclosure of a Philanthropic Higher Education Organization - PHEO. The exploratory inductive study was developed with application of a questionnaire elaborated with the main social responsibility categories, through meetings with groups of the priority stakeholders. The content analysis and the triangulation of the evidences identified the indicators. The research identified 169 indicators, of these, 69 are new. These indicators were also subdivided into categories: The environmental category presented 26 indicators, of which 10 were new; the social category presented 41 indicators, 11 new ones; the economic and financial category presented 29 indicators, of which 10 were new; the category of products and services presented 29 indicators, 16 of them new; already the strategic category presented 23 indicators, being 8 new ones; and finally, for other information 21 indicators were obtained, of which 14 were not previously found in the studies and documents reviewed. Some of the new indicators are specific to the organizational type under study, confirming the need to observe the specific stakeholders’ interests because they have the power to legitimize the organizations in the communities where they are inserted.
Innovation system in air transport management
Identifying previous research subjects on innovation management in air transport provides not only updated references on new technologies in this industry, but also indicates which areas need to be prioritized in future research. A systematic literature review of publications in this field over the past decade, from 2005 to 2015, including 2016 publications in progress, was carried out, adopting as a control document the proceedings from the 19th ATRS World Conference, held in Singapore in 2015. The searches were done on ScienceDirect and included reports from over 2,500 journals. The abstracts, titles, and keywords were considered, and Boolean connectors were used. The term “innovation” was combined with at least one of eight different strings: air* (e.g., airport, airline, and aircraft), flight, transport, aviation, carrier, lcc, fsc and seat, which were identified as the terms with the highest frequency of incidence in the 129 files in the control document. From the 731 articles identified and analyzed, 92 were considered as directly related to innovation management in air transport. The results showed that the areas with a higher incidence of studies were the aircraft industry (energy efficiency, industrial process, and noise and pollutant emission reduction), airlines (business model, IT and planning and management), policies (sustainable transport, incentive mechanisms and societal aspirations), and airport (services, security, self-financing and air traffic control and projects). From this review, it was determined that, in addition to the limited studies on this subject, there is also a lack of research on innovations in airport structure, such as runway pavements and the optimization of airport sites, as well as on new forms of disposal of wastes generated during the flight, crew training and integrated innovation planning in the sector. These can direct future studies on the subject in the four application areas identified and promote the development of an integrated innovation system in air transport management.
The usefulness and usability of moodle LMS as employed by Zarqa University in Jordan
This research investigates the usefulness and usability of Moodle LMS, as employed by a case study university (Zarqa University), based on students’ experience with Moodle LMS on desktop/laptop and mobile/tablet interfaces. A total of 320 students participated in this research in two stages. The results of this research showed that the students at Zarqa University used frequently only two features on Moodle on both its interfaces. The results of this research also showed that a large number of the students required the provision of 15 features on the local instance of Moodle which are not currently provided. Furthermore, the results showed that a large number of the students identified nine usability problems on the interfaces of Moodle, and a large number suggested nine improvements to the design of Moodle to make it more usable. Finally, this research suggests recommendations to improve the usefulness and usability of Moodle LMS as used by the case study university.
Multicriteria analysis of the compliance for the improvement of information security
Information security is a current issue of protection of information assets that considers significant variables of a strategic, organizational and IT governance nature, and that requires to analyze the compliance with international standards that regulate business actions. In this way, the work analyzes institutional compliance to improve information security applying the Analytic Hierarchy Process methodology to the specific practices defined in ISO/IEC 27002:2013. Expert Choice has been used as Decision Support Systems that has generated as a result the ranking of priorities of the criteria and alternatives used in the decisional process. It has been later applied in a medium-sized Brazilian industrial company. The results identify that the main security practice is the one related to the independent critical analysis of information security.
Accelerating the internet in the presence of big data: reducing user delays by leveraging historical user request patterns for web caching
Approximately 4 billion people have access to the Internet, additionally 23 billion devices are connected as of 2018. This has allowed for a substantial growth in data collection which has allowed for Big Data to flourish. The continued increase in user, devices, and Big Data usage has created a significant intensification in Internet traffic. This in turn has the potential to increase user delays when accessing data on the Internet. There are a number of ways to help reduce user latency, web caching is able to reduce web user delays in addition to reducing network traffic and the load on web servers. In this study we propose a proxy level web caching mechanism leveraging historical web patterns to help reduce user latency and accelerate the Internet. In addition we survey the state of the art of other caching approaches. Our investigation shows that using historical patterns as part of a proxy caching mechanisms in large scale networks can significantly shorten the latency for users in this era of Big Data.
Telehealth: a tool for technological innovation with perspectives of promotion of indigenous healthcare in the state of Amazonas, Brazil
This article aims to present the Telehealth system implemented at indigenous villages in the state of Amazonas, Brazil. Faced with the peculiar configurations of the state of Amazonas, Telehealth and all its tools can alleviate the deficiency in the number of active health professionals working in this region, giving access to health, especially in indigenous villages. Although the Federal Constitution of 1988 brought the concept of universalization of health, it is known that the legislation alone does not make this right into reality. In this context, the implementation of the Telehealth tool is presented as an innovative format, with possibilities to reach out to a larger number of locations with difficult access, making it possible to reduce the factors that impede medical assistance. The indigenous population in the state of Amazonas is large in comparison to the other states of the federation, and amongst the thirtyfour (34) indigenous districts, seven (7) are entirely within the state’s borders and are areas of great territorial extension. This research may contribute to the discussions about the need to seek innovative formats for healthcare of the indigenous population in remote regions.
Direitos autorais (c) 2020 JISTEM - Journal of Information Systems and Technology Management (Online) http://creativecommons.org/licenses/by-nc/4.0
Relationship between the organizational memory and innovativity: The case of software development companies in the Southern Region of Brazil
This paper focuses on the relationship between the Organizational Memory (OM) and Organizational Innovation (OI) practices of Software Developers. This industry is meaningful for the economy and has significant transversality of performance; at the same time, it is highly dynamic and inventive. These traits corroborate our research choice around OM practices, since they help understand the makings of innovative environments. Based on extant research and validated reference models, we analyze practices and actions used by companies for the creation of a favorable environment that is conducive to OI. A group of software development companies operating in the southern region of Brazil was selected from the Brazilian Association of Software Companies (ABES), Association of Technology Companies of Santa Catarina (ACATE), Association of Brazilian Information Technology Companies of Paraná (ASSESPRO-PR) and Union of Information Technology Companies (SEPRORGS) organization database, using a non-probabilistic sample, due to the explicit desire and availability to participate in the study. Under the conceptual model, statistical analysis led us to the conclusion that there is a significant relationship between the OM functions and their influence in the innovative corporate environments. As firms become more mature and reach market consolidation, the model indicates that the OM retention function becomes increasingly more important, leading to an environment that is more efficient regarding innovativity.
The E-Government adoption in Higher Education in Portugal: The Case of Iscsp at Lisbon University
This paper studied the adoption of information technologies in the higher education area in Portugal, analysing the case of a centenary institution (Instituto Superior de Ciências Sociais e Políticas – Universidade de Lisboa) and trying to understand how its leadership managed and organized the ICT capabilities to deliver value to students, teachers and all other stakeholders. Innovative ICT capabilities were introduced within a planned, motivated and controlled environment where leadership styles and management practices always focused on business success. We applied a program transformation model based in good practices of policy research innovation and diffusion models complemented with program management approaches. Through the analysis of the official documentation and data supplied by the administrative services we were able to confirm the existence of a progressive digital transformation of this institution.
The future digital work force: Robotic Process Automation (Rpa)
Robotic Process Automation (RPA) is a new wave of the future technologies. Robotic Process Automation is one of the most advanced technologies in the area of computers science, electronic and communications, mechanical engineering, and information technology. It is a combination of both hardware and software, networking and automation for doing things very simple. In this light, the research manuscript investigated the secondary data - which is available on google, academic and research databases. The investigation went for totally 6 months, i.e., 1-1-2018 to 30-6-2018. A very few empirical articles, white papers, blogs and were found RPA and came across to compose this research manuscript. This study is exploratory in nature because of the contemporary phenomenon. The keywords used in searching from the database were Robotic Process Automation, RPA, Robots, Artificial Intelligence, Blue Prism. The study finally discovered that Robots and Robotic Process Automation technologies are becoming compulsory as a part to do business operations in organizations across the globe. Robotic Process Automation can bring immediate value to the core business processes including employee payroll, employee status changes, new hire recruitment, and onboarding, accounts receivable and payable, invoice processing, inventory management, report creation, software installations, data migration, and vendor onboarding etc. to name a few applications. Besides, the Robotic Process Automation has abundant applications including healthcare and pharmaceuticals, financial services, outsourcing, retail, telecom, energy and utilities, real estate and FMCG and many more sectors. To put in the right place of RPA in business operations, their many allied technologies are working at the background level, artificial intelligence, machine learning, deep learning, data analytics, HR analytics, virtual reality (second life), home automation, blockchain technologies, 4D printing etc. Moreover, it covers the content of different start-ups companies and existing companies - their RPA applications used across the world. This manuscript will be a good guideline for the academicians, researchers, students, and practitioners to get an overall idea.
Enhance knowledge communication and learning: a surprise paradox
Human-computer interface is a pivotal factor that can promote or deter the effectiveness of Web-based knowledge communication. There is abundant research that strain to improve interfaces by considering user needs through usability studies; however, few researches consider the incorporation of automatic brain mechanisms in order to improve knowledge communication performance. The objective of this research is not to establish a relationship between the negative stimulus presence and improved knowledge communication, but rather to show that the shape of this function follows the Yerkes–Dodson Law. Partial least squares (PLS) was utilized to analyze the data. Results found in this study support the evidence that surprising negative events enhance knowledge communication effectiveness, but more importantly that the surprise-performance relationship is not a linear function but follows the inverted U shape.
Direitos autorais (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)
Research methodology for novelty technology
This paper contributes to the existing literature by reviewing the research methodology and the literature review with the focus on potential applications for the novelty technology of the single platform E-payment. These included, but were not restricted to the subjects, population, sample size requirement, data collection method and measurement of variables, pilot study and statistical techniques for data analysis. The reviews will shed some light and potential applications for future researchers, students and others to conceptualize, operationalize and analyze the underlying research methodology to assist in the development of their research methodology.
Mudança em modelos de negócios consolidados: O estudo das cooperativas de radio táxi no Brasil após a inclusão dos aplicativos no mercado
O modelo de negócio de cooperativa de táxis foi modificado com a proliferação de aplicativos móveis. O objetivo desta pesquisa foi verificar como se deram as mudanças em um modelo de negócio num cenário de inovação, potencializado pelo uso da tecnologia. A Solução Conceitual Pluralista e Multinível foi a lente teórica selecionada para um estudo qualitativo que abrangeu as cidades de São Paulo e Curitiba. Foram entrevistados usuários e gestores de cooperativas e aplicativos, bem como taxistas. A contribuição mais significativa do trabalho é a demonstração de como a tecnologia pode modificar um modelo de negócios estabelecido.