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Vol. 7 No. 12 (2010): Ouvidoria e Comunicação

View Vol. 7 No. 12 (2010): Ouvidoria e Comunicação

Published: 2010-06-15

Editorial

Ouvidoria e comunicação consolidando a cidadania

Os Editores

6-11
- PDF (Portuguese)

Espaço Aberto

Ombudsmanship is communication

Luiz Carlos Assis Iasbeck

14-24
- PDF (Portuguese)
The founding role of listening in organizational communication

Marlene Branca Sólio

25-51
- PDF (Portuguese)

Dossiê

Language and interaction in the communication between the internal listener and the employees

Asdrúbal Borges Formiga Sobrinho, Rosana Nantes Pavarino

54-67
- PDF (Portuguese)
Local press as a public ombudsman

Rosa Mirah Araújo Gomes Lacerda

68-79
- PDF (Portuguese)
Communication technologies in relationship centers: autonomy under the shelter of control

Valéria de Fátima Raimundo

80-95
- PDF (Portuguese)
Consumer Protection Code: citizens’ rights grounded on information

Denize Aparecida Guazzelli

96-112
- PDF (Portuguese)

Pesquisa

Internal listening as a process of interaction in contemporary organizations

Marlene Regina Marchiori

116-129
- PDF (Portuguese)
Virtual listening service in Brazilian higher education institutions

Cleusa Maria Andrade Scroferneker

130-149
- PDF (Portuguese)
Management of relationship with leaders: a challenge for the listener

Chussely Souza Lima

150-165
- PDF (Portuguese)

Entrevista

Brazilian ombudsmanship, a stimulus for citizenship

João Elias de Oliveira

166-177
- PDF (Portuguese)

Depoimentos

Ombudsmanship and listening, the way to civility and dialogue

Cristina Ayoub Riche

180-182
- PDF (Portuguese)
Relationship is the secret

Juan José Dutto

183-184
- PDF (Portuguese)
Ombudsmanship and listening as democracy

Luis Narciso Bork Vega

185-186
- PDF (Portuguese)
Ombudsmanship, listening and organizational culture

Neiva Renck Maciel

187
- PDF (Portuguese)
Ombudsmanship and listening, spaces for understanding

Krystian Complak

188-189
- PDF (Portuguese)
University listening, an expanding culture

Carmem Lúcia de Araújo Calado

190-191
- PDF (Portuguese)

Resenha

The affirmative bases of organizational change

João José Azevedo Curvello

194-197
- PDF (Portuguese)
Internal communication under new perspectives

Valéria de Siqueira Castro Lopes

198-201
- PDF (Portuguese)
He that fails to communicate fails to sustain himself!

Backer Ribeiro Fernandes

202-205
- PDF (Portuguese)