Gestão da informação e accountability: um estudo de caso na UFAL

Abstract

The information society brings new responsibilities for all social actors included in it. In this context, information is considered a strategic input capable of generating benefits for an organization and those who wish to have a higher level of quality must devote efforts to managing internal and external information. One of the dimensions involved in the information management process is the relationship with the publics that make up the organization. It so happens that an organization such as a public university has different audiences, which can be called stakeholders. As the stakeholders are in constant relationship with the organization, it is necessary for the public institution to adopt mechanisms that provide for the observance of governance and accountability, indispensable elements for achieving social management. That said, the objective of this research is to analyze the information management in the accountability process of UFAL. In the methodological aspect, this research has a qualitative and descriptive approach. Considering the objectives, it is possible to classify it as descriptive and documentary. Regarding the choice of object, it is configured as a case study and uses targeted interviews and documentary research as data collection instruments. Finally, the technique adopted for analyzing and discussing the results will be content analysis.