Innovation in health-care companies: a strategy to increase customer service productivity. INMR - Innovation & Management Review, [S. l.], v. 16, n. 4, p. 357–374, 2019. DOI: 10.1108/INMR-04-2019-0041. Disponível em: https://revistas.usp.br/rai/article/view/166070.. Acesso em: 2 maio. 2024.