“THE RELATIONSHIP BETWEEN SERVICE INNOVATION AND PERFORMANCE: A BIBLIOMETRIC ANALYSIS AND RESEARCH AGENDA PROPOSAL”, INMR, rev. adm. inov., vol. 13, nº 4, p. 260–521, jun. 2017, Acessado: 27º de abril de 2024. [Online]. Disponível em: https://revistas.usp.br/rai/article/view/111085