Interpersonal trust factors in labor environment

Abstract

The current context remodels the interdependence among people and brings new risks and uncertainties for the organizational relationships. Considering these circumstances, the role and contribution of interpersonal trust is studied in order to improve the management process, with the identification and the grouping of factors that form and support trust in labor environment. The theoretical constructs transactional trust and transformational trust, both originated in interpersonal trust and proposed by Reina and Reina (1999), were tested in the Brazilian reality using factorial analysis technique as well as analysis of variance (ANOVA). The field research interviewed 200 managers from corporations of diverse size and nature in the cities of São Paulo and Brasília. The results presented revealed, on one hand, significant correlation among some variables, and on the other hand, the grouping of components of trust in two distinct factors of the proposed model by Reina and Reina. The achieved results provide tools for the improvement of relationship strategies used by collaborators inside the company.