Understanding consumer’s responses to negative emotions related to crowding on satisfaction and impulse purchase in retail: the mediating role of coping. Revista de Administração, [S. l.], v. 52, n. 4, p. 431–442, 2017. DOI: 10.1016/j.rausp.2017.08.005. Disponível em: https://revistas.usp.br/rausp/article/view/141252. Acesso em: 18 aug. 2026.