PERCEIVING THE BENEFITS AND DIFFICULTIES OF THE ADOPTION OF THE INFORMATION TECHNOLOGY SERVICE MANAGEMENT. REGE Revista de Gestão, [S. l.], v. 19, n. 1, 2013. DOI: 10.5700/issn.2177-8736.rege.2012.49869. Disponível em: https://revistas.usp.br/rege/article/view/49869.. Acesso em: 1 may. 2024.