The COVID-19 pandemic in the hotel industry: the application of hygiene and safety protocols by hotel employees

Abstract

This study sought to understand how the application of hygiene and safety protocols by hotel companies in Sao Paulo city, Brazil, occurred during the COVID-19 pandemic. The first objective of the study was to find, based on the information provided by employees who worked in certain hotels via questionnaires from March 2020 to December 2022, which protocols were applied in the studied period and which measures were definitively incorporated into the hygiene schemes of these hotels. Secondly, this study aimed to assess how the interaction and adaptations to the implemented hygiene protocols took place to find the measures that have become hygiene habits in everyday life. The literature on the applied health protocols during the pandemic was reviewed. A cross-sectional descriptive study was conducted with 421 respondents. This study found a significant association between sex and the adoption of protective measures during the pandemic. Women adhered more to protective measures than men, and this association remained after the pandemic. Employees who worked in the food and beverage area contracted COVID-19 more often than employees in other hotel areas. Those with higher education levels received more doses of COVID-19 vaccines than those with lower levels of education. Finally, this study found a direct relationship between the quality standard of the hotels and the frequency of training received by employees and a high adherence to vaccination against COVID-19 that was lower at higher educational levels.