Quality evaluation of primary health care an urban area of southern Brazil

Authors

  • Iná S. Halal Universidade Federal de Pelotas; Departamento de Medicina Social
  • Felipe Sparrenberger Universidade Federal de Pelotas
  • Anete M. Bertoni Universidade Federal de Pelotas; FAU
  • Carla Ciacomet Universidade Federal de Pelotas
  • Carlos E. Seibel Universidade Federal de Pelotas
  • Flávia M. Lahude Universidade Federal de Pelotas
  • Gilson A. Magalhães Universidade Federal de Pelotas
  • Lirio Barreto Universidade Federal de Pelotas
  • Rita C.A. Lira Universidade Federal de Pelotas

DOI:

https://doi.org/10.1590/S0034-89101994000200007

Keywords:

Primaty health care, Outcome and process assessment (health care), Consumer satisfaction

Abstract

A 10% sample of patients who attended two Primary Health Care Units (PHCU) in Pelotas, RS (Brazil) was studied cross-sectinonally for the purpose of measuring qualitatively the attention being offered to the population. According to domiciliar interviews, 15 days after their appointments, a solution (cure or improvement) was achieved in 87.9% of the patients. Patients or parents satisfaction (in the case of pediatric patients) was observed in nearly 90% of the sample. Patient satisfaction and solution were statistically associated (p=0.04). Association between the solution and the availability of medicines in the PHCU was observed. Patients who had received the whole or a part of their treatment had 33% greater probability of solving their problem. Professional satisfaction was linearly associated with both perception of a better professional-patient relationship (PR=3.48; CI95%2.17-5.59) and the expectation of a better patient prognosis (PR=1.99; CI95% 1.36-2.91).

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Published

1994-04-01

Issue

Vol. 28 No. 2 (1994)

Section

Original Articles

How to Cite

Halal, I. S., Sparrenberger, F., Bertoni, A. M., Ciacomet, C., Seibel, C. E., Lahude, F. M., Magalhães, G. A., Barreto, L., & Lira, R. C. (1994). Quality evaluation of primary health care an urban area of southern Brazil . Revista De Saúde Pública, 28(2), 131-136. https://doi.org/10.1590/S0034-89101994000200007