Tito, Ana Luiza de Albuquerque, and Lissa Valéria Fernandes Ferreira. “Crisis Management in Brazilian Travel Agencies: A Study from the Perception of Representatives of the Brazilian Association of Travel Agencies”. Revista Turismo Em Análise, vol. 32, no. 3, Dec. 2021, pp. 494-12, https://doi.org/10.11606/issn.1984-4867.v32i3p494-512.