Satisfaction of patients receiving physiotherapy care for musculoskeletal conditions: a cross-sectional study
DOI:
https://doi.org/10.1590/1809-2950/14956323012016Abstract
We measured the satisfaction of patients who receive physiotherapy care for musculoskeletal conditions in the Southeast region of Brazil. The MRPS instrument (MedRisk instrument for measuring Patient Satisfaction) was used to measure the satisfaction of 403 patients of eight physiotherapy clinics of the states of Minas Gerais and São Paulo. In addition, we collected demographic and clinical characteristics of participants and the Global Perceived Effect (GPE) scale. The MRPS was described through mean and standard deviation. Pearson correlation coefficients were calculated to investigate the association between GPE and the total score of the MRPS. Linear regression models were used to analyze the characteristics of patients that could predict total satisfaction. High satisfaction was observed with the physiotherapeutic care, being the mean score a total of 4.5 points (SD=0.4). A moderate correlation was observed between the total satisfaction and the GPE (Pearson's r of -0.31, p<0.001). Only gender influenced the total score of satisfaction, as males showed the highest satisfaction with the received care. The level of patient satisfaction with the physiotherapy treatment in the Southeast region of Brazil can be considered high.Downloads
References
Asadi-Lari M, Tamburini M, Gray D. Patients’ needs, satisfaction,
and health related quality of life: towards a comprehensive
model. Health Qual Life Outcomes. 2004;2:32.
Hush JM, Cameron K, Mackey M. Patient satisfaction with
musculoskeletal physical therapy care: a systematic review.
Phys Ther. 2011;91(1):25-36.’
Casserley-Feeney SN, Phelan M, Duffy F, Roush S, Cairns MC,
Hurley DA. Patient satisfaction with private physiotherapy for
musculoskeletal pain. BMC Musculoskelet Disord. 2008;9:50.
Beattie PF, Nelson RM. Preserving the quality of the patienttherapist relationship: an important consideration for valuecentered physical therapy care. J Orthop Sports Phys Ther.
;38(2):34-5.
Beattie PF, Pinto MB, Nelson MK, Nelson R. Patient satisfaction
with outpatient physical therapy: instrument validation. Phys
Ther. 2002;82(6):557-65.
Moreira C, Borba J, Mendonça K. Instrumento para aferir a
satisfação do paciente com a assistência fisioterapêutica na
rede pública de saúde. Fisioter Pesq. 2007;14(3):37-43.
Oliveira NdFC, Costa LOP, Nelson R, Maher CG, Beattie PF,
de Bie R, et al. Measurement Properties of the Brazilian
Portuguese Version of the MedRisk Instrument for Measuring
Patient Satisfaction With Physical Therapy Care. J Orthop
Sports Phys Ther. 2014;44(11):879-89.
Mendonça K, Guerra R. Desenvolvimento e validação de um
instrumento de medida da satisfação do paciente com a
fisioterapia. Rev Bras Fisioter. 2007;11(5):369-76.
Roush SE, Sonstroem RJ. Development of the physical
therapy outpatient satisfaction survey (PTOPS). Phys Ther.
;79(2):159-70.
Hush JM, Yung V, Mackey M, Adams R, Wand BM, Nelson R,
et al. Patient satisfaction with musculoskeletal physiotherapy
care in Australia: an international comparison. J Man Manip
Ther. 2012;20(4):201-8.
Hush JM, Lee H, Yung V, Adams R, Mackey M, Wand BM,
et al. Intercultural comparison of patient satisfaction with
physiotherapy care in Australia and Korea: an exploratory
factor analysis. J Man Manip Ther. 2013;21(2):103-12.
Beattie P, Nelson R, Lis A. Spanish-language version of the
MedRisk intrumento for measuring patient satisfaction with
physicla therapy care (MRPS): preliminary validation. Phys
Ther. 2007;87(6):793-800.
MacDonald C, Cox P, Bartlett D. Productivity and client
satisfaction : A comparison between physical therapists and
student-therapist pairs. Physiother Can. 2012:92-101.
Law B, Driediger M, Hall C, Forwell L. Imagery use, perceived
pain, limb functioning and satisfaction in athletic injury
rehabilitation. NZ J Physiother. 2006;34(1):10-6.
Beattie P, Turner C, Dowda M, Michener L, Nelson R. The
MedRisk Instrument for Measuring Patient Satisfaction With
Physical Therapy Care: a psychometric analysis. J Orthop
Sports Phys Ther. 2005;35(1):24-32.
Hills R, Kitchen S. Satisfaction with outpatient physiotherapy:
a survey comparing the views of patients with acute and
chronic musculoskeletal conditions. Physiother Theory Pract.
;23(1):21-36.
Seferlis T, Nemeth G, Carlsson A, Gillstrom P. Conservative
treatment in patients sick-listed for acute low-back pain: a
prospective randomised study with 12 months’ follow-up.
Eur Spine J. 1998;7(4):61-70.
Hudak PL, Wright JG. The characteristics of patient satisfaction
measures. Spine (Phila Pa 1976). 2000;25(24):3167-77.
Downloads
Published
Issue
Section
License
Copyright (c) 2016 Fisioterapia e Pesquisa
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
