Achieving maturity (and measuring performance) through model-based process improvement

Autores

  • Jose Marcelo Almeida Prado Cestari Pontifical Catholic University of Parana
  • Arthur Maria do Valle Pontifical Catholic University of Parana
  • Edson Pinheiro de Lima Pontifical Catholic University of Parana
  • Eduardo Alves Portela Santos Pontifical Catholic University of Parana

DOI:

https://doi.org/10.4301/S1807-17752013000200009

Resumo

This paper presents the approach adopted by a software development unit in order to achieve the maturity level 3 of CMMI-DEV and therefore obtaining better performance. Through historical research and secondary data analysis of the organization, the paper intends to answer the following research question: "Could the adoption of maturity/best practices models bring better performance results to small and medium organizations?" Data and analysis conducted show that, besides the creation of indicator's based management, there are some quantitative performance improvements in indicators such as: Schedule Deviation Rate, Effort Deviation Rate, Percent Late Delivery, Productivity Deviation and Internal Rework Rate

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Publicado

2013-05-01

Edição

v. 10 n. 2 (2013)

Seção

Artigos

Como Citar

Achieving maturity (and measuring performance) through model-based process improvement . (2013). Journal of Information Systems and Technology Management, 10(2), 339-356. https://doi.org/10.4301/S1807-17752013000200009