INNOVATION, MANAGEMENT BY COMPETENCES AND THE USE VALUE OF ERP SYSTEMS IN ITS POST IMPLEMENTATION PHASE DOI:10.5773/rai.v8i2.754

Abstract

This research evaluates the role of the organizational competences that are linked to the ERPs systems management universe in the process of innovation and sustaining the use value of these applications in the Brazilian macroeconomic scenario in their post implementation perspective. It utilizes the theoretical referential focused on the study of organizational competences literature as well as literature directed to the ERP systems management, focusing on their perspective of the main actor of the applications suite related to Information Technology. The article elaborates on study propositions which formed the basis for the fields research development in five ERP large firms belonging to different economic segments of the Brazilian scenario. The methodology used predicted the development of the method of multiple case studies through which the information was analyzed together and cross referenced, making possible the most reliable identification of the organizational competences and of their respective adherences to the research problem. The empirical evidence suggest that a group exists of organizational competences which are divided into distinct operational areas such as quality of use and quality of information obtained from the ERP, specialized management of the IT area involving the ERPs applications, innovation and ERP II technology use and the ERP operational flexibility within the legal requirements of informational macro Brazilian scenario.