On-line shop atmosphere: the impact of the virtual environment in the satisfaction of the consumer and on buying attitude
DOI:
https://doi.org/10.1590/S0080-21072007000100003Keywords:
on-line store atmosphere, emotions, satisfaction, attitudeAbstract
The concept of store atmosphere was proposed by Kotler (1973) as a relevant strategic tool for retailers. In this paper, the focus was on the atmosphere of on-line shop. It investigates the on-line environment influences on consumer's emotions (MEHRABIAN and RUSSELL, 1974), and what impact emotions have on both satisfaction and the attitude with the on-line purchase. Using a survey to a sample no probabilistic consumers that have bought using the Internet, were quizzed relations among the following constructs: environment of shop, pleasure and activation, satisfaction and positive attitude with the on-line purchase. The application of statistical analyses, together with the theory investigated, permitted to identify that the virtual environment influences positively the pleasure with the process of on-line purchase, and that this by it turn contributed to the satisfaction of the consumer and to the positive attitude with this process.Downloads
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Published
2007-03-01
Issue
Section
Marketing
How to Cite
On-line shop atmosphere: the impact of the virtual environment in the satisfaction of the consumer and on buying attitude. (2007). Revista De Administração, 42(1), 31-41. https://doi.org/10.1590/S0080-21072007000100003