Primary Health Care Evaluation: the view of clients and professionals about the Family Health Strategy

Authors

  • Simone Albino da Silva Universidade Federal de Alfenas; Escola de Enfermagem
  • Tamara Cristina Baitelo Universidade Federal de Alfenas; Escola de Enfermagem
  • Lislaine Aparecida Fracolli Universidade de São Paulo; Escola de Enfermagem

DOI:

https://doi.org/10.1590/0104-1169.0489.2639

Abstract

Objective: to evaluate the attributes of primary health care as for access; longitudinality; comprehensiveness; coordination; family counseling and community counseling in the Family Health Strategy, triangulating and comparing the views of stakeholders involved in the care process.Method: evaluative research with a quantitative approach and cross-sectional design. Data collected using the Primary Care Assessment Tool for interviews with 527 adult clients, 34 health professionals, and 330 parents of children up to two years old, related to 33 family health teams, in eleven municipalities. Analysis conducted in the Statistical Package for Social Sciences software, with a confidence interval of 95% and error of 0.1.Results: the three groups assessed the first contact access - accessibility with low scores. Professionals evaluated with a high score the other attributes. Clients assigned low score evaluations for the attributes: community counseling; family counseling; comprehensiveness - services rendered; comprehensiveness - available services.Conclusions: the quality of performance self-reported by the professionals of the Family Health Strategy is not perceived or valued by clients, and the actions and services may have been developed inappropriately or insufficiently to be apprehended by the experience of clients.

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Published

2015-10-01

Issue

Vol. 23 No. 5 (2015)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Primary Health Care Evaluation: the view of clients and professionals about the Family Health Strategy . (2015). Revista Latino-Americana De Enfermagem, 23(5), 979-987. https://doi.org/10.1590/0104-1169.0489.2639