Receiving clients: a study in basic health units in the city of Ribeirão Preto

Authors

  • Silvia H. Henriques Camelo Universidade Estadual de Campinas; Faculdade de Ciências Médicas; Departamento de Enfermagem
  • Emília Luigia Saporiti Angerami Universidade Estadual de Campinas; Faculdade de Ciências Médicas; Departamento de Enfermagem
  • Eliete Maria Silva Universidade Estadual de Campinas; Faculdade de Ciências Médicas; Departamento de Enfermagem
  • Silvana Martins Mishima Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto; Departamento de Enfermagem Materno-Infantil e Saúde Pública

DOI:

https://doi.org/10.1590/S0104-11692000000400005

Keywords:

nursing, nursing processes, relationship

Abstract

This study was based on the analysis of the relationship established between nursing auxiliaries and their clientele in two Basic Health Units at the time of clients' reception. The theoretical framework used was that of the "help model", whose elements are: attending, responding, personalizing, giving directions, becoming involved, exploring, understanding and acting. Four typical cases are presented, which show that the relationships are not always personalized, the client and the auxiliary do not become involved in the relationship and that there is more concern about the development of technical abilities than about reception. There are different communication attitudes at the same unit. The reception process must be incorporated to the health unit procedures at the same time it must transcend the routine character of daily activities.

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Published

2000-08-01

Issue

Vol. 8 No. 4 (2000)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Camelo, S. H. H., Angerami, E. L. S., Silva, E. M., & Mishima, S. M. (2000). Receiving clients: a study in basic health units in the city of Ribeirão Preto. Revista Latino-Americana De Enfermagem, 8(4), 30-37. https://doi.org/10.1590/S0104-11692000000400005