Quality function deployment method ;-; QFD ;-; in the planning of nursing service

Authors

  • Laura Misue Matsuda Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Yolanda Dora Martinez Évora Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto; Departamento de Enfermagem Geral e Especializada
  • Flávio Souto Boan Fundação de Desenvolvimento Gerencial

DOI:

https://doi.org/10.1590/S0104-11692000000500015

Keywords:

deployment, planning, nursing, quality

Abstract

"Focus on the client" is the posture that must be adopted in order to offer quality products. Based on the Total Quality Management approach, the Quality Function Deployment method (QFD) is a tool to achieve this goal. The purpose of this study is to create a proposal for planning the nursing services following the steps and actions of this methodology. The basic procedure was to survey the necessity of 106 hospitalized patients. Data were deployed using the seventeen steps proposed. Results showed that the interaction is more important than the technique according to the clients and also that this method enables the implementation of quality in nursing care.

Downloads

Download data is not yet available.

Downloads

Published

2000-10-01

Issue

Vol. 8 No. 5 (2000)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Matsuda, L. M., Évora, Y. D. M., & Boan, F. S. (2000). Quality function deployment method ;-; QFD ;-; in the planning of nursing service. Revista Latino-Americana De Enfermagem, 8(5), 97-105. https://doi.org/10.1590/S0104-11692000000500015