Nursing intervention to meet the family members’ needs during the surgery waiting time
DOI:
https://doi.org/10.1590/1518-8345.5028.3483Keywords:
Perioperative Care; Operating Rooms; Nursing; Family; Clinical Nursing Research; Patient Satisfaction.Abstract
Objective: to assess the effect of a care intervention focused
on meeting the needs of family members of surgical patients
during the surgery waiting time, when compared to conventional
care. Method: a study with a quasi-experimental design that
was developed from December 2019 to February 2020 and
included 313 family members (Intervention Group = 149
and Control Group = 164) from a private hospital. The
intervention consisted in four moments: “knowing the surgical
environment and process”, “information when the surgery
starts”, “information when the surgery ends”, and “familypatient
reunion”. The “satisfaction” variable was assessed
through the “Patient Satisfaction with Nursing Care Quality
Questionnaire” instrument. The data were analyzed using
descriptive and analytical statistics. The study observed the
ethical principles in research. Results: the family members
in the Intervention Group presented greater satisfaction with
Nursing care, 90.07 (9.8), when compared to the Comparison
Group, 78.72 (16.38), with an 11.35-point increase (p = 0.000).
Conclusion: the results showed that the families that
received the intervention on the patient’s status during the
surgery waiting time were more satisfied with Nursing care in
comparison to the conventional intervention.
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