User's demands to an emergency service and their welcoming in the health system

Authors

  • Giselda Quintana Marques Municipal Health Secretary of Porto Alegre
  • Maria Alice Dias da Silva Lima Rio Grande do Sul Federal University; College of Nursing

DOI:

https://doi.org/10.1590/S0104-11692007000100003

Keywords:

health services, quality of health care, health councils (SUS), emergency medical services

Abstract

This study aims to identify and analyze users' demands to emergency services, as well as to examine the work organization to welcome them in the health system. We carried out a case study with a qualitative approach. Data were collected through free observation by time sampling. Observation focused on the organization of the work process and on the care given to users who received some kind of care at the emergency service, highlighting their demands and their acceptance in the system. Users who demanded health services displayed different needs, ranging from the simple to the more complexes level. The work process was organized to meet some of these needs, aiming, within certain limits, to treat the main complaint and follow the health system hierarchy. Healthcare users were responsible for obtaining integral care. They journeyed alone, at their own risk, through different services, with no guidance or help from the healthcare system, as would be expected.

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Published

2007-02-01

Issue

Vol. 15 No. 1 (2007)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

User’s demands to an emergency service and their welcoming in the health system. (2007). Revista Latino-Americana De Enfermagem, 15(1), 13-19. https://doi.org/10.1590/S0104-11692007000100003