Hospital care: assessment of users' satisfaction during hospital stay

Authors

  • Sônia Maria Alves de Paiva University of São Paulo; Ribeirão Preto, School of Nursing
  • Elizabeth Laus Ribas Gomes University of São Paulo; Ribeirão Preto, School of Nursing

DOI:

https://doi.org/10.1590/S0104-11692007000500014

Keywords:

quality of health care, patient satisfaction, evaluation

Abstract

Health care teams have followed the National Health System's (SUS) principles to ensure quality improvement in healthcare, and patient satisfaction is one of the instruments used to evaluate quality. This study aimed to evaluate patient satisfaction regarding the assistance to their needs during hospitalization, in a general hospital of a city in the interior of São Paulo. Data were collected through participant observation and use of focal group techniques in this qualitative research. A theme guide was used and a total of 20 subjects participated in the study. Data were analyzed through content analysis and interpreted through triangulation. Study results demonstrate that patients were satisfied with the care rendered. However, the researcher concluded that the institution's work organization is not directed to the attainment of quality.

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Published

2007-10-01

Issue

Vol. 15 No. 5 (2007)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Hospital care: assessment of users’ satisfaction during hospital stay. (2007). Revista Latino-Americana De Enfermagem, 15(5), 973-979. https://doi.org/10.1590/S0104-11692007000500014