Therapeutic communication between health workers and patients concerning diabetes mellitus care

Authors

  • Marta Maria Coelho Damasceno Universidade Federal do Ceará
  • Maria Lúcia Zanetti Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Emilia Campos de Carvalho Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Carla Regina de Souza Teixeira Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Márcio Flávio Moura de Araújo Universidade Federal do Maranhão
  • Ana Maria Parente Garcia Alencar Universidade Regional do Cariri

DOI:

https://doi.org/10.1590/S0104-11692012000400008

Keywords:

Communication, Diabetes Mellitus, Interpersonal Relationships

Abstract

The objective of this cross-sectional study was to analyze therapeutic communication techniques used by health workers with patients under care for diabetes mellitus. Data were collected in 2010 in a public facility in the interior of Ceará, Brazil using video camera equipment and direct observation. Results showed that the most frequently used techniques within the "expression" group were: asking questions, voicing interest, and using descriptive phrases. The most frequently used technique within the "clarification" group was: asking the patient to specify the agent of action. Finally, in regard to the "validation" group, only the technique "summarizing content of the interaction" was employed. The conclusion is that despite the use of communication techniques on the part of professionals, there is still an alarming gap concerning communication skills. Such skills should be allied with technical expertise to enable the delivery of qualified care to individuals with diabetes mellitus.

Downloads

Download data is not yet available.

Downloads

Published

2012-08-01

Issue

Vol. 20 No. 4 (2012)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Therapeutic communication between health workers and patients concerning diabetes mellitus care. (2012). Revista Latino-Americana De Enfermagem, 20(4), 685-692. https://doi.org/10.1590/S0104-11692012000400008