Quality of nursing care and satisfaction of patients attended at a teaching hospital

Authors

  • Juliana Santana de Freitas
  • Ana Elisa Bauer de Camargo Silva Universidade Federal de Goiás; Faculdade de Enfermagem
  • Ruth Minamisava Universidade Federal de Goiás; Faculdade de Enfermagem
  • Ana Lúcia Queiroz Bezerra Universidade Federal de Goiás; Faculdade de Enfermagem
  • Maiana Regina Gomes de Sousa Universidade Federal de Goiás; Faculdade de Enfermagem

DOI:

https://doi.org/10.1590/0104-1169.3241.2437

Abstract

OBJECTIVES: assess the quality of nursing care, the patients' satisfaction and the correlation between both. METHOD: cross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of three instruments. Next, they were included in an electronic database and analyzed in function of the positivity, median value and Spearman's correlation coefficients. RESULTS: among the nursing care assessed, only two were considered safe - hygiene and physical comfort; nutrition and hydration - while the remainder were classified as poor. Nevertheless, the patients were satisfied with the care received in the domains assessed: technical-professional, confidence and educational. This can be justified by the weak to moderate correlation that was observed among these variables. CONCLUSION: Despite the quality deficit, the patients' satisfaction level with the nursing care received was high. These results indicate that the institution needs to center its objectives on a continuing evaluation system of the care quality, aiming to attend to the patients' expectations.

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Published

2014-06-01

Issue

Vol. 22 No. 3 (2014)

Section

Original Articles

License

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Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Quality of nursing care and satisfaction of patients attended at a teaching hospital . (2014). Revista Latino-Americana De Enfermagem, 22(3), 454-460. https://doi.org/10.1590/0104-1169.3241.2437