Quality management at a hospital's nursing service

Authors

  • Elyrose Sousa Brito Rocha Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Maria Auxiliadora Trevizan Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto

DOI:

https://doi.org/10.1590/S0104-11692009000200016

Keywords:

quality of health care, nursing services, total quality, quality management

Abstract

The study aimed to know the opinion of nurses in relation to the Quality Management implemented in a hospital service. This is an exploratory and descriptive study carried out with a sample of 17 individuals. The main results, among the 14 principles of quality, reveal that the seventh principle "adopt and institute leadership" received the highest score. On the other hand, the lowest scored principle was the third: "cease the dependency of mass inspection". The obtained results, coupled with theoretical knowledge on the subject and professional experience on the management of nursing services, lead us to the conclusion that nurses consider Total Quality a practical philosophy to be implemented in the services under their responsibility and accept the challenge of overcoming barriers related to tradition, going from discourse to practice.

Downloads

Downloads

Published

2009-04-01

Issue

Vol. 17 No. 2 (2009)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Quality management at a hospital’s nursing service. (2009). Revista Latino-Americana De Enfermagem, 17(2), 240-245. https://doi.org/10.1590/S0104-11692009000200016