The influence of dynamic capabilities on startup growth
DOI:
https://doi.org/10.1108/RAUSP-08-2019-0176Keywords:
Small business growth, Startups, Dynamic capabilities, Innovation, ServicesAbstract
PurposeThe purpose of this study is to analyze the relationship between dynamic service innovation capabilities (DSICs) and startup growth in an emerging country.
Design/methodology/approachThis paper used a theoretical DSIC model to process data on 137 Brazilian startups, using a stepwise regression.
FindingsService startup growth is related to the capability of enterprises to understand market signals, learn from customers and design a scalable, repetitive and profitable business model.
Research limitations/implicationsDespite the innovative nature of startups, this paper found that technological and networking capacities are not a determinant of growth.
Practical implicationsManagers should commit themselves to improve their competence in terms of understanding market signals, even when they already have a consolidated business model, products and service offerings. The findings also function as a warning about the dangers of an excessive focus on technological capabilities.
Social implicationsInnovative startups, which achieve high growth create a disproportionate number of new jobs. Hence, by indicating the dynamic capabilities that are more conducive to firm growth, this paper contributes to society and the economy at large.
Originality/valueThe findings challenge the myth of technological capacity and networking skills as the main sources of startup growth. This paper shows that founders and managers of service startups who want to achieve rapid growth should concentrate more effort on other skills. Marketing competence and building scalable business models – abilities that are common to successful traditional firms – are more relevant for short-term growth than technological innovation.
Downloads
References
ABStartups. (2017a). Sobre a ABStartups. Retrieved August 24, 2017, Retrieved from https://abstartups.com.br/sobre-a-abstartups/
ABStartups. (2017b). StartupBase. Retrieved August 24, 2017, Retrieved from http://startupbase.abstartups.com.br/
Acosta, A. S., Crespo, Á.H., & Agudo, J.C. (2018). Effect of market orientation, network capability and entrepreneurial orientation on international performance of small and medium enterprises (SMEs). International Business Review, 27(6), 1128–1140.
Acs, Z.J., & Audretsch, D.B. (1990). The determinants of small-firm growth in US manufacturing. Applied Economics, 22(2), 143–153. doi: 10.1080/00036849000000058.
Almus, M., & Nerlinger, E.A. (1999). Growth of new technology-based firms: Which factors matter? Small Business Economics, 13(2), 141–154. doi: 10.1023/A:1008138709724.
Altinay, L., Madanoglu, M., De Vita, G., Arasli, H., & Ekinci, Y. (2016). The interface between organizational learning capability, entrepreneurial orientation, and SME growth. Journal of Small Business Management, 54(3), 871–891. doi: 10.1111/jsbm.12219.
Arend, R.J. (2014). Entrepreneurship and dynamic capabilities: How firm age and size affect the “capability enhancement-SME performance” relationship. Small Business Economics, 42(1), 33–57. doi: 10.1007/s11187-012-9461-9.
Audretsch, D.B. (1995). Innovation, growth and survival. International Journal of Industrial Organization, 13(4), 441–457. doi: 10.1016/0167-7187(95)00499-8.
Ayyagari, M., Demirgüç-Kunt, A., & Maksimovic, V. (2011). Firm innovation in emerging markets: The role of finance, governance, and competition. Journal of Financial and Quantitative Analysis, 46(6), 1545–1580. doi: 10.1017/S0022109011000378.
Babakus, E., & Mangold, W.G. (1992). Adapting the SERVQUAL scale to hospital services: An empirical investlgatlon. Health Services Research, 26(6), 765–786.
Barbero, J.L., Casillas, J.C., & Feldman, H.D. (2011). Managerial capabilities and paths to growth as determinants of high-growth small and medium-sized enterprises. International Small Business Journal: Researching Entrepreneurship, 29(6), 671–694. doi: 10.1177/0266242610378287.
Baum, J.A.C., Calabrese, T., & Silverman, B.S. (2000). Don’t go it alone: Alliance network composition and startups’ performance in Canadian biotechnology. Strategic Management Journal, 21(3), 267–294. doi: 10.1002/(SICI)1097-0266(200003)21:3<267::AID-SMJ89>3.0.CO;2-8.
Baum, J.A.C., & Silverman, B.S. (2004). Picking winners or building them? Alliance, intellectual, and human capital as selection criteria in venture financing and performance of biotechnology startups. Journal of Business Venturing, 19(3), 411–436. doi: 10.1016/S0883-9026(03)00038-7.
Blank, S. (2013). Why the lean start up changes everything. Harvard Business Review, 91(5), 63–72.
Blank, S., & Dorf, B. (2012). The startup owner’s manual: the step-by-step guide for building a great company, Pescadero: K&S Ranch.
Blindenbach-Driessen, F., & van den Ende, J. (2006). Innovation in project-based firms: The context dependency of success factors. Research Policy, 35(4), 545–561. doi: 10.1016/j.respol.2006.02.005.
Boccardelli, P., & Magnusson, M.G. (2006). Dynamic capabilities in early-phase entrepreneurship. Knowledge and Process Management, 13(3), 162–174. doi: 10.1002/kpm.255.
BRASIL. (2016). Lei no 13.243, de 11 de Janeiro de 2016. Dispõe sobre estímulos ao desenvolvimento científico, à pesquisa, à capacitação científica e tecnológica e à inovação. Brasília, DF. Retrieved Jun 3, 2020, Retrieved from http://www.planalto.gov.br/ccivil_03/_ato2015-2018/2016/lei/l13243.htm
Bruton, G.D., Su, Z., & Filatotchev, I. (2018). New venture performance in transition economies from different institutional perspectives. Journal of Small Business Management, 56(3), 374–391. doi: 10.1111/jsbm.12266.
Cainelli, G., Evangelista, R., & Savona, M. (2004). The impact of innovation on economic performance in services. The Service Industries Journal, 24(1), 116–130. doi: 10.1080/02642060412331301162.
Carlborg, P., Kindström, D., & Kowalkowski, C. (2014). The evolution of service innovation research: A critical review and synthesis. The Service Industries Journal, 34(5), 373–398. doi: 10.1080/02642069.2013.780044.
Cavallo, A., Ghezzi, A., Dell’Era, C., & Pellizzoni, E. (2019). Fostering digital entrepreneurship from startup to scaleup: The role of venture capital funds and angel groups. Technological Forecasting and Social Change, 145, 24–35. doi: 10.1016/j.techfore.2019.04.022.
Chae, H.-C., Koh, C.E., & Prybutok, V.R. (2014). Information technology capability and firm performance: Contradictory findings and their possible causes. MIS Quarterly, 38(1), 305–326. doi: 10.25300/MISQ/2014/38.1.14.
Chen, K.-H., Wang, C.-H., Huang, S.-Z., & Shen, G. C. (2016). Service innovation and new product performance: The influence of market-linking capabilities and market turbulence. International Journal of Production Economics, 172, 54–64. doi: 10.1016/j.ijpe.2015.11.004.
Chen, X., Yang, H., & Sun, K. (2017). Developing a meta-model for sensitivity analyses and prediction of building performance for passively designed high-rise residential buildings. Applied Energy, 194, 422–439. doi: 10.1016/j.apenergy.2016.08.180.
Choi, C. J., Kim, S.W., & Kim, J.B. (2010). Globalizing business ethics research and the ethical need to include the bottom-of-the-pyramid countries: Redefining the global triad as business systems and institutions. Journal of Business Ethics, 94(2), 299–306. doi: 10.1007/s10551-009-0258-y.
Coad, A., Daunfeldt, S.O., Hölzl, W., Johansson, D., & Nightingale, P. (2014). High-growth firms: Introduction to the special section. Industrial and Corporate Change, 23(1), 91–112. doi: 10.1093/icc/dtt052.
Colombelli, A. (2015). Top management team characteristics and firm growth evidence from a sample of listed companies. International Journal of Entrepreneurial Behavior & Research, 21(1), 107–127. doi: 10.1108/IJEBR-10-2013-0181.
Cusumano, M.A., Kahl, S.J., & Suarez, F.F. (2015). Services, industry evolution, and the competitive strategies of product firms. Strategic Management Journal, 36(4), 559–575. doi: 10.1002/smj.2235.
D’Souza, C., Taghian, M., & Sullivan-Mort, G. (2013). Environmentally motivated actions influencing perceptions of environmental corporate reputation. Journal of Strategic Marketing, 21(6), 541–555. doi: 10.1080/0965254X.2013.790473.
Davidsson, P., Kirchhoff, B., Hatemi-J, A., & Gustavsson, H. (2002). Empirical analysis of business growth factors using Swedish data. Journal of Small Business Management, 40(4), 332–349. doi: 10.1111/1540-627X.00061.
Demir, R., Wennberg, K., & McKelvie, A. (2017). The strategic management of high-growth firms: A review and theoretical conceptualization. Long Range Planning, 50(4), 431–456. doi: 10.1016/j.lrp.2016.09.004.
Den Hertog, P., Van der Aa, W., & Jong, M.W. (2010). Capabilities for managing service innovation: Towards a conceptual framework. Journal of Service Management, 21(4), 490–514. doi: 10.1108/09564231011066123.
DeSantola, A., & Gulati, R. (2017). Scaling: Organizing and growth in entrepreneurial ventures. Academy of Management Annals, 11(2), 640–668. doi: 10.5465/annals.2015.0125.
Devlin, S.J., Dong, H. K., & Brown, M. (1993). Selecting a scale for measuring quality. Marketing Research, 5(3), 12–17.
Dibrell, C., Davis, P.S., & Craig, J. (2008). Fueling innovation through information technology in SMEs. Journal of Small Business Management, 46(2), 203–218. doi: 10.1111/j.1540-627X.2008.00240.x.
Dobbs, M., & Hamilton, R.T. (2007). Small business growth: Recent evidence and new directions. International Journal of Entrepreneurial Behavior & Research, 13(5), 296–322. doi: 10.1108/13552550710780885.
Drnevich, P.L., & Kriauciunas, A.P. (2011). Clarifying the conditions and limits of the contributions of ordinary and dynamic capabilities to relative firm performance. Strategic Management Journal, 32(3), 254–279. doi: 10.1002/smj.882.
Dubini, P., & Aldrich, H. (1991). Personal and extended networks are central to the entrepreneurial process. Journal of Business Venturing, 6(5), 305–313. doi: 10.1016/0883-9026(91)90021-5.
Dutia, S. G. (2014). AgTech: Challenges and opportunities for sustainable growth. Innovations: Technology, Governance, Globalization, 9(1-2), 161–193. doi: 10.1162/inov_a_00208.
Eggers, F., Kraus, S., Hughes, M., Laraway, S., & Snycerski, S. (2013). Implications of customer and entrepreneurial orientations for SME growth. Management Decision, 51(3), 524–546. doi: 10.1108/00251741311309643.
Eisenhardt, K.M., & Martin, J.A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10-11), 1105–1121. doi: 10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E.
Eshima, Y., & Anderson, B.S. (2017). Firm growth, adaptive capability, and entrepreneurial orientation. Strategic Management Journal, 38(3), 770–779. doi: 10.1002/smj.2532.
Fombrun, C.J., & Wally, S. (1989). Structuring small firms for rapid growth. Journal of Business Venturing, 4(2), 107–122. doi: 10.1016/0883-9026(89)90025-6.
Freel, M.S., & Robson, P.J.A. (2004). Small firm innovation, growth and performance: Evidence from Scotland and Northern England. International Small Business Journal: Researching Entrepreneurship, 22(6), 561–575. doi: 10.1177/0266242604047410.
García-Cabrera, A.M., García-Soto, M.G., & Olivares-Mesa, A. (2019). Entrepreneurs’ resources, technology strategy, and new technology-based firms’ performance. Journal of Small Business Management, 57(4), 1506–1530.
GEM. (2014). Empreendedorismo no Brasil: 2015. Global entrepreneurship monitor, Curitiba/PR: In
Ghezzi, A., & Cavallo, A. (2020). Agile business model innovation in digital entrepreneurship: Lean startup approaches. Journal of Business Research, 110, 519–537. doi: 10.1016/j.jbusres.2018.06.013.
Gibb, A., & Davies, L. (1990). In pursuit of frameworks for the development of growth models of the small business. International Small Business Journal: Researching Entrepreneurship, 9(1), 15–31. doi: 10.1177/026624269000900103.
Granovetter, M.S. (1977). The strength of weak ties. In S. Leinhardt (Ed.), Social networks: a developing paradigm, Cambridge/US: Academic Press.
Grant, R.M. (1996). Toward a knowledge‐based theory of the firm. Strategic Management Journal, 17(S2), 109–122. doi: 10.1002/smj.4250171110.
Grilli, L., & Murtinu, S. (2014). Government, venture capital and the growth of European high-tech entrepreneurial firms. Research Policy, 43(9), 1523–1543. doi: 10.1016/j.respol.2014.04.002.
Hair, J.F., Jr, Babin, B., Money, A. H., & Samuel, P. (2005). Fundamentos de métodos de pesquisa em administração, Porto Alegre/RS: Bookman.
Haltiwanger, J., Jarmin, R. S., & Miranda, J. (2013). Who creates jobs? Small versus large versus young. Review of Economics and Statistics, 95(2), 347–361. doi: 10.1162/REST_a_00288.
Harrison-Walker, L. J. (2019). The effect of consumer emotions on outcome behaviors following service failure. Journal of Services Marketing, 33(3), 285–302. doi: 10.1108/JSM-04-2018-0124.
Helfat, C. E., Finkelstein, S., Mitchell, W., Peteraf, M. A., Singh, H., Teece, D. J., & Winter, S. G. (2007). Dynamic capabilities: Understanding strategic change in organizations, Malden/MA: Blackwell Publishing.
Higón, D. A. (2012). The impact of ICT on innovation activities: Evidence for UK SMEs. International Small Business Journal: Researching Entrepreneurship, 30(6), 684–699. doi: 10.1177/0266242610374484.
Hite, J. M., & Hesterly, W. S. (2001). The evolution of firm networks: From emergence to early growth of the firm. Strategic Management Journal, 22(3), 275–286. doi: 10.1002/smj.156.
Hogan, S. J., Soutar, G. N., McColl-Kennedy, J. R., & Sweeney, J. C. (2011). Reconceptualizing professional service firm innovation capability: Scale development. Industrial Marketing Management, 40(8), 1264–1273. doi: 10.1016/j.indmarman.2011.10.002.
Huizingh, E. K. R. E. (2011). Open innovation: State of the art and future perspectives. Technovation, 31(1), 2–9. doi: 10.1016/j.technovation.2010.10.002.
Janssen, M. J., & Castaldi, C. (2018). Services, innovation, capabilities, and policy: Toward a synthesis and beyond. Science and Public Policy, 45(6), 863–874. doi: 10.1093/scipol/scy017.
Janssen, M. J., Castaldi, C., & Alexiev, A. (2016). Dynamic capabilities for service innovation: Conceptualization and measurement. R&D Management, 46(4), 797–811. doi: 10.1111/radm.12147.
Janssen, M. J., Castaldi, C., & Alexiev, A. S. (2018). In the vanguard of openness: Which dynamic capabilities are essential for innovative KIBS firms to develop? Industry and Innovation, 25(4), 432–457. doi: 10.1080/13662716.2017.1414758.
Jensen, F., Lööf, H., & Stephan, A. (2020). New ventures in Cleantech: Opportunities, capabilities and innovation outcomes. Business Strategy and the Environment, 29(3), 902–917. doi: 10.1002/bse.2406.
Khaksar, S. M. S., Shahmehr, F. S., Khosla, R., & Chu, M. T. (2017). Dynamic capabilities in aged care service innovation: The role of social assistive technologies and consumer-directed care strategy. Journal of Services Marketing, 31(7), 745–759. doi: 10.1108/JSM-06-2016-0243.
Lechner, C., Dowling, M., & Welpe, I. (2006). Firm networks and firm development: The role of the relational mix. Journal of Business Venturing, 21(4), 514–540. doi: 10.1016/j.jbusvent.2005.02.004.
Ledbetter, J. (2018). These are the true job creators behind America’s growing economy: An appreciation for the superstars of this year’s Inc. 5000. Retrieved Jun 03, 2020, Retrieved from https://www.inc.com/james-ledbetter/2018-inc5000-us-economic-growth-jobs.html
Li, M., Goetz, S. J., Partridge, M., & Fleming, D. A. (2016). Location determinants of high-growth firms. Entrepreneurship & Regional Development, 28(1-2), 97–125. doi: 10.1080/08985626.2015.1109003.
Love, J. H., Roper, S., & Bryson, J. R. (2011). Openness, knowledge, innovation and growth in UK business services. Research Policy, 40(10), 1438–1452. doi: 10.1016/j.respol.2011.05.016.
Lukeš, M., Longo, M. C., & Zouhar, J. (2019). Do business incubators really enhance entrepreneurial growth? Evidence from a large sample of innovative Italian start-ups. Technovation, 82-83, 25–34.
Lyons, R. K., Chatman, J. A., & Joyce, C. K. (2007). Innovation in services: Corporate culture and investment banking. California Management Review, 50(1), 174–191. doi: 10.2307/41166422.
Maklan, S., & Knox, S. (2009). Dynamic capabilities: The missing link in CRM investments. European Journal of Marketing, 43(11-12), 1392–1410. doi: 10.1108/03090560910989957.
Mansury, M. A., & Love, J. H. (2008). Innovation, productivity and growth in US business services: A firm-level analysis. Technovation, 28(1-2), 52–62. doi: 10.1016/j.technovation.2007.06.002.
Marmer, M., Herrmann, B. L., Dogrultan, E., & Berman, R. (2012). Startup genome report extra on premature scaling. Startup genome, San Francisco.
Marquis, C., & Raynard, M. (2015). Institutional strategies in emerging markets. Academy of Management Annals, 9(1), 291–335. doi: 10.5465/19416520.2015.1014661.
Matthyssens, P., & Vandenbempt, K. (2008). Moving from basic offerings to value-added solutions: Strategies, barriers and alignment. Industrial Marketing Management, 37(3), 316–328. doi: 10.1016/j.indmarman.2007.07.008.
Maurer, I., & Ebers, M. (2006). Dynamics of social capital and their performance implications: Lessons from biotechnology start-ups. Administrative Science Quarterly, 51(2), 262–292. doi: 10.2189/asqu.51.2.262.
McAdam, R., Bititci, U., & Galbraith, B. (2017). Technology alignment and business strategy: A performance measurement and dynamic capability perspective. International Journal of Production Research, 55(23), 7168–7186. doi: 10.1080/00207543.2017.1351633.
McGrath, H., Medlin, C. J., & O’Toole, T. (2019). A process-based model of network capability development by a start-up firm. Industrial Marketing Management, 80, 214–227. doi: 10.1016/j.indmarman.2017.11.011.
McKelvie, A., & Wiklund, J. (2010). Advancing firm growth research: A focus on growth mode instead of growth rate. Entrepreneurship Theory and Practice, 34(2), 261–288. doi: 10.1111/j.1540-6520.2010.00375.x.
Miocevic, D., & Morgan, R. E. (2018). Operational capabilities and entrepreneurial opportunities in emerging market firms: Explaining exporting SME growth. International Marketing Review, 35(2), 320–341. doi: 10.1108/IMR-12-2015-0270.
Monteiro, G. F. A. (2019). High-growth firms and scale-ups: A review and research agenda. RAUSP Management Journal, 54(1), 96–111. doi: 10.1108/RAUSP-03-2018-0004.
OECD. (2017). Report of the chair of the working group on the future size and membership of the organisation to council: framework for the consideration of prospective members. Paris.
Okhuysen, G. A., & Eisenhardt, K. M. (2002). Integrating knowledge in groups: How formal interventions enable flexibility. Organization Science, 13(4), 370–386. doi: 10.1287/orsc.13.4.370.2947.
Oliva, R., & Kallenberg, R. (2003). Managing the transition from products to services. International Journal of Service Industry Management, 14(2), 160–172. doi: 10.1108/09564230310474138.
Parida, V., & Örtqvist, D. (2015). Interactive effects of network capability, ICT capability, and financial slack on technology-based small firm innovation performance. Journal of Small Business Management, 53(S1), 278–298. doi: 10.1111/jsbm.12191.
Parida, V., Patel, P. C., Wincent, J., & Kohtamäki, M. (2016). Network partner diversity, network capability, and sales growth in small firms. Journal of Business Research, 69(6), 2113–2117. doi: 10.1016/j.jbusres.2015.12.017.
Parker, S. C., Storey, D. J., & van Witteloostuijn, A. (2010). What happens to gazelles? The importance of dynamic management strategy. Small Business Economics, 35(2), 203–226. doi: 10.1007/s11187-009-9250-2.
Paternoster, N., Giardino, C., Unterkalmsteiner, M., Gorschek, T., & Abrahamsson, P. (2014). Software development in startup companies: A systematic mapping study. Information and Software Technology, 56(10), 1200–1218. doi: 10.1016/j.infsof.2014.04.014.
Peng, M. W. (2003). Institutional transitions and strategic choices. Academy of Management Review, 28(2), 275–296. doi: 10.5465/amr.2003.9416341.
Poudel, K. P., Carter, R., & Lonial, S. (2019). The impact of entrepreneurial orientation, technological capability, and consumer attitude on firm performance: A multi-theory perspective. Journal of Small Business Management, 57(sup2), 268–295. doi: 10.1111/jsbm.12471.
Rannikko, H., Tornikoski, E. T., Isaksson, A., & Löfsten, H. (2019). Survival and growth patterns among new technology-based firms: Empirical study of cohort 2006 in Sweden. Journal of Small Business Management, 57(2), 640–657. doi: 10.1111/jsbm.12428.
Ries, E. (2011). The lean startup: How today’s entrepreneurs use continuous innovation to create radically successful businesses, New York, NY: Crown Books.
Rodríguez, A., & Nieto, M. J. (2016). Does R&D offshoring lead to SME growth? Different governance modes and the mediating role of innovation. Strategic Management Journal, 37(8), 1734–1753. doi: 10.1002/smj.2413.
Salunke, S., Weerawardena, J., & McColl-Kennedy, J.R. (2019). The central role of knowledge integration capability in service innovation-based competitive strategy. Industrial Marketing Management, 76, 144–156. doi: 10.1016/j.indmarman.2018.07.004.
Schmitt, N., & Stults, D. M. (1986). Methodology review: Analysis of multitrait-multimethod matrices. Applied Psychological Measurement, 10(1), 1–22. doi: 10.1177/014662168601000101.
SEBRAE. (2017). MPE indicadores. Retrieved Jun 03, 2020, Retrieved from http://agenciasebrae.com.br/asn/Indicadores/NovoMPEIndicadores-11112016.pdf
Seo, Y.W., & Lee, Y.H. (2019). Effects of internal and external factors on business performance of start-ups in South Korea: The engine of new market dynamics. International Journal of Engineering Business Management, 11, 1–12. doi: 10.1177/1847979018824231.
Stenholm, P., Pukkinen, T., & Heinonen, J. (2016). Firm growth in family businesses – The role of entrepreneurial orientation and the entrepreneurial activity. Journal of Small Business Management, 54(2), 697–713. doi: 10.1111/jsbm.12166.
Su, Z., Xie, E., & Wang, D. (2015). Entrepreneurial orientation, managerial networking, and new venture performance in China. Journal of Small Business Management, 53(1), 228–248. doi: 10.1111/jsbm.12069.
Suarez, F.F., Cusumano, M.A., & Kahl, S.J. (2013). Services and the business models of product firms: An empirical analysis of the software industry. Management Science, 59(2), 420–435. doi: 10.1287/mnsc.1120.1634.
Teece, D.J. (2007). Explicating dynamic capabilities: The nature and micro-foundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350. doi: 10.1002/smj.640.
Teece, D.J. (2014). The foundations of enterprise performance: Dynamic and ordinary capabilities in an (economic) theory of firms. Academy of Management Perspectives, 28(4), 328–352. doi: 10.5465/amp.2013.0116.
Teece, D.J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533. doi: 10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z.
Tian, W., Song, J., Li, Z., & de Wilde, P. (2014). Bootstrap techniques for sensitivity analysis and model selection in building thermal performance analysis. Applied Energy, 135, 320–328. doi: 10.1016/j.apenergy.2014.08.110.
Tomczyk, D., Lee, J., & Winslow, E. (2013). Entrepreneurs’ personal values, compensation, and high growth firm performance. Journal of Small Business Management, 51(1), 66–82. doi: 10.1111/j.1540-627X.2012.00374.x.
Tuzovic, S., Wirtz, J., & Heracleous, L. (2018). How do innovators stay innovative? A longitudinal case analysis. Journal of Services Marketing, 32(1), 34–45. doi: 10.1108/JSM-02-2017-0052.
Uhlaner, L.M., van Stel, A., Duplat, V., & Zhou, H. (2013). Disentangling the effects of organizational capabilities, innovation and firm size on SME sales growth. Small Business Economics, 41(3), 581–607. doi: 10.1007/s11187-012-9455-7.
Vargo, S.L., & Lusch, R.F. (2017). Service-dominant logic 2025. International Journal of Research in Marketing, 34(1), 46–67. doi: 10.1016/j.ijresmar.2016.11.001.
Walter, A., Auer, M., & Ritter, T. (2006). The impact of network capabilities and entrepreneurial orientation on university spin-off performance. Journal of Business Venturing, 21(4), 541–567. doi: 10.1016/j.jbusvent.2005.02.005.
Weerawardena, J., & Mavondo, F. T. (2011). Capabilities, innovation and competitive advantage. Industrial Marketing Management, 40(8), 1220–1223. doi: 10.1016/j.indmarman.2011.10.012.
World Bank. (2019). World development indicators. Services, etc., value added (% of GDP). Retrieved from http://databank.worldbank.org
Wu, L.Y. (2007). Entrepreneurial resources, dynamic capabilities and start-up performance of Taiwan’s high-tech firms. Journal of Business Research, 60(5), 549–555. doi: 10.1016/j.jbusres.2007.01.007.
Xie, X., Qi, G., & Zhu, K. X. (2019). Corruption and new product innovation: Examining firms’ ethical dilemmas in transition economies. Journal of Business Ethics, 160(1), 107–125. doi: 10.1007/s10551-018-3804-7.
Zacca, R., Dayan, M., & Ahrens, T. (2015). Impact of network capability on small business performance. Management Decision, 53(1), 2–23. doi: 10.1108/MD-11-2013-0587.
Downloads
Published
Issue
Section
License
Copyright (c) 2021 Emidio Gressler Teixeira, Gilnei Luiz de Moura, Luis Felipe Dias Lopes, Diego Antônio Bittencourt Marconatto, Adalberto Américo Fischmann
This work is licensed under a Creative Commons Attribution 4.0 International License.
Management Department of the School of Economics, Management and Accounting of the University of São Paulo.
The publication of article segments is allowed, subject to prior authorization and source identification.
Copyright is regulated under Licença Creative Commons Attribution