Language and interaction in the communication between the internal listener and the employees

Abstract

This article deals with the context of meaning in a process of communication that involves internal ombudsmanship and listening services. Our interpretation originated in the peculiarities of the ombudsman and listener’s dialogue, based on a case report, and having the theory of social representation and cultural semiotics as its foundation. The results were obtained from articulation between language, meanings and social practices, through conversation or other interactions conducted by the ombudsman or listener, whose actions are based on standards and values that are constituent parts of the institution’s organizational culture.