The working process of a neonatal intensive care unit

Authors

  • Patricia de Araújo Marques Universidade Federal do Estado do Rio de Janeiro
  • Enirtes Caetano Prates Melo Universidade Federal do Estado do Rio de Janeiro; Escola de Enfermagem Alfredo Pinto; Departamento de Enfermagem em Saúde Pública

DOI:

https://doi.org/10.1590/S0080-62342011000200011

Keywords:

Neonatal nursing, Intensive Care Units, Neonatal, Quality of health care, Health services evaluation

Abstract

The objective of this study was to analyze the organization of the working process of a Neonatal Intensive Care Unit through the relationships established between the social actors present in the micropolitical space. This study used an unconventional methodology, adapted to a qualitative study. A case series study was adopted, whose trajectory was referred to as sentinel-trajectory, through which it was possible to detect noises that affected the quality of the care provided. The analysis of the flowchart revealed weaknesses of the contract network, problems regarind the registers and documentations, and errors in the health care process.

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Published

2011-04-01

Issue

Vol. 45 No. 2 (2011)

Section

Original Article

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite

Marques, P. de A., & Melo, E. C. P. (2011). The working process of a neonatal intensive care unit. Revista Da Escola De Enfermagem Da USP, 45(2), 374-380. https://doi.org/10.1590/S0080-62342011000200011