Evaluation of users' satisfaction regarding mental health care in the Family Health Strategy

Authors

  • Valéria Cristina Christello Coimbra Universidade Federal de Pelotas; Faculdade de Enfermagem
  • Luciane Prado Kantorski Universidade Federal de Pelotas; Faculdade de Enfermagem
  • Michele Mandagará de Oliveira Universidade Federal da Bahia; Escola de Enfermagem
  • Denise Bermudez Pereira Universidade Federal de Pelotas; Faculdade de Enfermagem
  • Cristiane Kenes Nunes Universidade Federal de Pelotas; Faculdade de Enfermagem
  • Adriane Domingues Eslabão Universidade Federal de Pelotas; Faculdade de Enfermagem

DOI:

https://doi.org/10.1590/S0080-62342011000500017

Keywords:

Mental disorders, Family Health Program, Comprehensive Health Care, Mental health, Patient satisfaction

Abstract

The objective of this study is to evaluate the satisfaction of patients with mental suffering regarding the comprehensiveness of the treatment they received from the Family Health Strategy. This case study was developed based on an evaluation study with a qualitative approach at a family health care unit in Chapecó, Santa Catarina. Subjects were 13 users with some kind of mental disorder. The following seven domains were used to evaluate satisfaction: autonomy, confidentiality, communication, respectful treatment, immediate treatment, basic facility conditions, and accessibility to social support networks. It was found that users perceived the strengths and weaknesses of service organization and of the care that was provided: the attachment, the relationship between the team and the community, care with the family, home visits, and the health professionals comprehensive view in the physical exam were reported to be reasons for the users' satisfaction.

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Published

2011-10-01

Issue

Section

Original Article

How to Cite

Coimbra, V. C. C., Kantorski, L. P., Oliveira, M. M. de, Pereira, D. B., Nunes, C. K., & Eslabão, A. D. (2011). Evaluation of users’ satisfaction regarding mental health care in the Family Health Strategy. Revista Da Escola De Enfermagem Da USP, 45(5), 1150-1156. https://doi.org/10.1590/S0080-62342011000500017