Patient satisfaction with nursing care: a comparison between two hospitals

Abstract

This is a descriptive study with the objective of measuring and comparing patient satisfaction with the care provided by nurses as well as verifying differences in the satisfaction level in relation to the study's variables in two São Paulo hospitals. For data collection was used the Patient Satisfaction Instrument, translated and validated in Brazil. The sample was comprised of 211 patients, of which 128 from Hospital A and 83 from Hospital B. The statistical program SAS was used in the data analysis. The results showed that all patients reported a high level of satisfaction, and the five situations with highest averages were related to the domains Confidence and Professional. However, Hospital A patients showed higher satisfaction level than those of Hospital B. Considering the age variable, only the patients below the age of 60 in Hospital B tend to be more satisfied than the others.