User satisfaction in the tuberculosis control program in a city in Rio de Janeiro, Brazil

Authors

  • Rute dos Santos Lafaiete Universidade Federal do Rio de Janeiro; Escola de Enfermagem Anna Nery
  • Maria Catarina salvador da Motta Universidade Federal do Rio de Janeiro; Escola de Enfermagem Anna Nery
  • Tereza Cristina Scatena Villa Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto

DOI:

https://doi.org/10.1590/S0104-11692011000300009

Keywords:

Consumer Satisfaction, Health Services Evaluation, Primary Health Care, Tuberculosis

Abstract

One way to evaluate health services is through the satisfaction of users. This study evaluates the satisfaction of users cared for by the Tuberculosis Control Program (TBCP) in a primary health care unit in Itaboraí, RJ, Brazil. Users satisfied with the services tend to adhere to their treatment, which is of course essential for successful TB treatment. This descriptive and quantitative study was carried out from December 2008 to February 2009; 88 individuals composed a non-probabilistic sample. A questionnaire validated and adapted to measure the satisfaction of individuals with tuberculosis was used. The study obtained high rates of user satisfaction. These positive evaluations can be explained by the fact these patients were included in the TBCP and were cared for by a health team with whom they established bonds and received support for treatment adherence. Studies with a qualitative approach could broaden the understanding of satisfaction and complement this studys findings.

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Published

2011-06-01

Issue

Vol. 19 No. 3 (2011)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

User satisfaction in the tuberculosis control program in a city in Rio de Janeiro, Brazil . (2011). Revista Latino-Americana De Enfermagem, 19(3), 508-514. https://doi.org/10.1590/S0104-11692011000300009