Use of Balanced Indicators as a Management Tool in Nursing

Authors

  • Neidamar Pedrini Arias Fugaça Pontificia Universidade Católica do Paraná; Escola de Saúde e Biociências
  • Marcia Regina Cubas Pontificia Universidade Católica do Paraná; Escola de Saúde e Biociências
  • Deborah Ribeiro Carvalho Pontificia Universidade Católica do Paraná; Escola Politécnica

DOI:

https://doi.org/10.1590/0104-1169.0670.2648

Abstract

Objective: to develop a proposal for a nursing panel of indicators based on the guiding principles of Balanced Scorecard. Method: a single case study that ranked 200 medical records of patients, management reports and protocols, which are capable of generating indicators. Results: we identified 163 variables that resulted in 72 indicators; of these, 32 nursing-related: two financial indicators (patient's average revenue per day and patient's revenue per day by product used); two client indicators (overall satisfaction rate of patient with nursing care and adherence rate to the patient satisfaction survey); 23 process indicators, and five learning and growth indicators (average total hours of training, total of approved nursing professionals in the internal selection process, absenteeism rate, turnover rate and index of performance evaluation). Conclusion: although there is a limit related to the amount of data generated, the methodology of Balanced Scorecard has proved to be flexible and adaptable to incorporate nursing services. It was possible to identify indicators with adherence to more than one area. Internal processes was the area with the higher number of indicators.

Downloads

Download data is not yet available.

Downloads

Published

2015-12-01

Issue

Vol. 23 No. 6 (2015)

Section

Original Articles

License

RLAE’s authorship concept is based on the substantial contribution by each of the individuals listed as authors, mainly in terms of conceiving and planning the research project, collecting or analyzing and interpreting data, writing and critical review. Indication of authors’ names under the article title is limited to six. If more, authors are listed on the online submission form under Acknowledgements. The possibility of including more than six authors will only be examined on multicenter studies, considering the explanations presented by the authors.
Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Use of Balanced Indicators as a Management Tool in Nursing . (2015). Revista Latino-Americana De Enfermagem, 23(6), 1049-1056. https://doi.org/10.1590/0104-1169.0670.2648