Use of performance indicators in the nursing service of a public hospital

Authors

  • Carmen Silvia Gabriel Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Marcia Regina Antonieto da Costa Melo Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Fernanda Ludmila Rossi Rocha Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Andréa Bernardes Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Tatiana Miguelaci Universidade de São Paulo; Escola de Enfermagem de Ribeirão Preto
  • Maria de Lourdes Prado Silva Hospital Estadual de Ribeirão Preto

DOI:

https://doi.org/10.1590/S0104-11692011000500024

Keywords:

Indicators of Health Services, Nursing Service, Hospital, Quality of Health Care

Abstract

The study aimed to identify performance indicators adopted by the Nursing Service of a public hospital and to analyze the opinions of the nurses regarding the use of these indicators to evaluate the quality of the nursing care. This is descriptive exploratory study with a quantitative approach, which used data from the management reports of the institution and applied a questionnaire in a sample of 25 nurses. It was found that the institution works with three databases of indicators, two being general and one specific for Nursing, which analyze 11 indicators. The indicators of pressure ulcer incidence and incidence of falls were the only ones considered highly relevant to qualify the nursing care for 100% of the nurses. It was concluded that the institution uses indicators for monitoring outcomes and tends to valorize the use of process indicators by the nurses to evaluate the Nursing performance, with it being necessary to expand the analysis to include multi-disciplinary indicators.

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Published

2011-10-01

Issue

Vol. 19 No. 5 (2011)

Section

Original Articles

License

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Including names of authors whose contribution does not fit into the above criteria cannot be justified. Those names can be included in the Acknowledgements section.
 Authors are fully responsible for the concepts disseminated in their manuscripts, which do not necessarily reflect the editors’ and editorial board’s opinion.

 

How to Cite

Use of performance indicators in the nursing service of a public hospital . (2011). Revista Latino-Americana De Enfermagem, 19(5), 1247-1254. https://doi.org/10.1590/S0104-11692011000500024