Usability of the Citizen’s Electronic Record and its association with the Burnout Syndrome dimensions

Authors

DOI:

https://doi.org/10.11606/issn.2176-7262.rmrp.2024.210567

Keywords:

Electronic health records, Health information technology, Professional burnout, Health personnel, Primary health care

Abstract

Objective: To analyze the usability of the Citizen’s Electronic Record and its association with the Burnout Syndrome dimensions. Methods: A descriptive and analytical cross-sectional epidemiological study carried out between 2020 and 2021 with 139 professionals working in family health and oral health teams. The System Usability Scale score and the Maslach Burnout Inventory were used for data collection. The descriptive analyses were presented in the form of a frequency table, including median and quartiles. To measure associations between the Burnout Syndrome dimensions and the usability degree of the Citizen’s Electronic Record, we used the Chi-square, Mann-Whitney and Kruskal-Wallis tests. Results: The System Usability Scale mean score indicated marginal usability of the Citizen’s Electronic Record (60.1±13.8). The best evaluated quality attributes were ease of learning, efficiency and satisfaction. There was a statistically significant association between the usability degree of the Citizen’s Electronic Record and the training variable (p=0.005). The depersonalization dimension of the Burnout Syndrome was associated with the professional category (p=0.027). There was no difference in the three Burnout Syndrome dimensions when comparing the different acceptance levels of the System Usability Scale score (p>0.05). Conclusion: Usability of the Citizen’s Electronic Record showed advances in the quality of the software’s functionalities and it was found that it has not generated exhaustion signs or symptoms in health professionals.

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Author Biographies

  • Marla Ariana Silva, Universidade Federal de São João del-Rei, Divinópolis (MG), Brazil

    Mestre em Ciências.

  • Nayara Evangelista, Universidade Federal de São João del-Rei, Divinópolis (MG), Brazil

    Mestre em Ciências.

  • Anna Luiza Costa Monteiro de Castro, Universidade Federal de São João del-Rei, Divinópolis (MG), Brazil

    Discente de Enfermagem.

  • Richardson Miranda Machado, Universidade Federal de São João del-Rei, Divinópolis (MG), Brazil

    Doutor em Psiquiatria.

  • Tarcísio Laerte Gontijo, Universidade Federal de São João del-Rei, Divinópolis (MG), Brazil

    Doutor em Ciências da Saúde.

  • Dárlinton Barbosa Feres Carvalho, Universidade Federal de São João del-Rei, Divinópolis (MG), Brazil

    Doutor em Informática.

  • Eliete Albano de Azevedo Guimarães, Universidade Federal de São João del-Rei, Divinópolis (MG), Brazil

    Doutora em Ciências da Saúde.

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Published

2024-12-27

Issue

Vol. 57 No. 3 (2024)

Section

Original Articles

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Copyright (c) 2024 Marla Ariana Silva, Nayara Evangelista, Anna Luiza Costa Monteiro de Castro, Richardson Miranda Machado, Tarcísio Laerte Gontijo, Dárlinton Barbosa Feres Carvalho, Eliete Albano de Azevedo Guimarães

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How to Cite

1.
Silva MA, Evangelista N, Castro ALCM de, Machado RM, Gontijo TL, Carvalho DBF, et al. Usability of the Citizen’s Electronic Record and its association with the Burnout Syndrome dimensions. Medicina (Ribeirão Preto) [Internet]. 2024 Dec. 27 [cited 2026 Jan. 3];57(3):e-210567. Available from: https://revistas.usp.br/rmrp/article/view/210567