Smart tourism destinations: a study based on the view of the stakeholders

Authors

  • Adalberto Santos-Júnior Universidade Federal de Pelotas (UFPel)
  • Luiz Mendes-Filho Universidade Federal do Rio Grande do Norte (UFRN)
  • Fernando Almeida-García Universidad de Málaga (UMA)
  • José Manuel-Simões Universidade de Lisboa (UL)

DOI:

https://doi.org/10.11606/issn.1984-4867.v28i3p358-379

Keywords:

Smart tourism destinations, ICT, Stakeholders, Marbella, Spain, SEGITTUR.

Abstract

This research analyzes the stakeholders’ views on smart tourism destinations, based on the methodology of the State Society for the Management of Innovation and Tourist Technologies, S.A. (SEGITTUR), having as case study Marbella, a city belonging to the province of Malaga (Spain). In order to reach the proposed objectives, the qualitative methodology was used through the techniques of direct observation and semi-structured interviews with direct and indirect tourism agents of the city. The opinions of the interviewees have been categorized in an inductive way from the systemic networks of ideas and thoughts through a content analysis. The results show that Marbella presents characteristics of a smart tourism destination, however, it needs to fulfill in a broader way, all the dimensions or methodological axes of SEGITTUR: technology, innovation, accessibility and sustainability. It is concluded that Marbella is considered a Smart Tourism Destination, in an initial phase that mainly adopts technological and sustainable strategies. In addition, it is stressed that tourism governance and the construction of indicators are key factors for the success of smart destinations.

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Author Biographies

  • Adalberto Santos-Júnior, Universidade Federal de Pelotas (UFPel)
    Doutorando do Programa Interuniversitario en Turismo da Universidad de Málaga (UMA), Espanha. Professor do Centro de Integração do Mercosul da Universidade Federal de Pelotas (UFPel). Pelotas, Rio Grande do Sul, Brasil.
  • Luiz Mendes-Filho, Universidade Federal do Rio Grande do Norte (UFRN)
    Doutorado em Administração pela Auckland University of Technology, Nova Zelândia. Professor da Pós-Graduação em Turismo e do Departamento de Turismo da Universidade Federal do Rio Grande do Norte (UFRN). Natal, Rio Grande do Norte, Brasil.
  • Fernando Almeida-García, Universidad de Málaga (UMA)
    Doutor em Geografia pela Universidad de Málaga. Professor Associado do Departamento de Geografia da Universidad de Málaga (UMA), Espanha.
  • José Manuel-Simões, Universidade de Lisboa (UL)

    Doutor em Geografia pela Universidade de Lisboa. Professor Catedrático do Instituto de Geografia e Ordenamento do Território (IGOT), da Universidade de Lisboa (UL), Portugal. 

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Published

2017-12-06

Issue

Vol. 28 No. 3 (2017): Setembro-Dezembro

Section

Articles

License

Authors retain the copyright and grant the journal the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0), allowing the sharing of the work with recognition of its authorship and initial publication in RTA. 

How to Cite

SANTOS-JÚNIOR, Adalberto; MENDES-FILHO, Luiz; ALMEIDA-GARCÍA, Fernando; MANUEL-SIMÕES, José. Smart tourism destinations: a study based on the view of the stakeholders. Revista Turismo em Análise, São Paulo, Brasil, v. 28, n. 3, p. 358–379, 2017. DOI: 10.11606/issn.1984-4867.v28i3p358-379. Disponível em: https://revistas.usp.br/rta/article/view/125769.. Acesso em: 20 jun. 2024.