Analysis of Information management in Parana State Tourism Department – SETU - PR

Authors

  • Alexandre Augusto Biz Universidade Federal do Paraná
  • Marcia Shizue Massukado Nakatani Universidade Federal do Paraná
  • Cecilia de Souza Pavan Universidade Federal do Paraná

DOI:

https://doi.org/10.11606/issn.1984-4867.v24i2p278-297

Keywords:

Tourism public organization, information management, information system, tourism planning.

Abstract

The objective of this work is to analyze the information management process in Tourism Public Organizations (TPO) using the Parana State Tourism Department (SETU/PR) as case of study. For this purpose literature review and documentary research were used for building the theoretical framework of information and information systems, information technology and communication and information management. Semi-structured interviews were performed as research tool. The results suggest that through the implementation of Strategic Management Results Oriented – GEOR, SETU/PR indicates the initiative to deploy information management in the organization. However, without configuring interoperability between different information systems already used by SETU/PR, which results in no optimization of data, especially information and knowledge.

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Author Biographies

  • Alexandre Augusto Biz, Universidade Federal do Paraná
    Professor do Departamento de Turismo da UFPR, Mestrado em Engenharia de Produção UFPR.Doutor em Engenharia e Gestão do Conhecimento UFSC Mestre em Turismo e Hotelaria.
  • Marcia Shizue Massukado Nakatani, Universidade Federal do Paraná
    Doutora e Mestre em Administração pelo PPGADM/UFPR, Bacharel em Turismo pelo DETUR/UFPR. Professora e pesquisadora do DETUR/UFPR, nas áreas de turismo e organizações e métodos e técnicas de pesquisa em turismo.
  • Cecilia de Souza Pavan, Universidade Federal do Paraná
    Graduada em Turismo pela UFPR Agente de Viagens

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Published

2013-08-12

Issue

Vol. 24 No. 2 (2013)

Section

Articles

License

Authors retain the copyright and grant the journal the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0), allowing the sharing of the work with recognition of its authorship and initial publication in RTA. 

How to Cite

BIZ, Alexandre Augusto; NAKATANI, Marcia Shizue Massukado; PAVAN, Cecilia de Souza. Analysis of Information management in Parana State Tourism Department – SETU - PR. Revista Turismo em Análise, São Paulo, Brasil, v. 24, n. 2, p. 278–297, 2013. DOI: 10.11606/issn.1984-4867.v24i2p278-297. Disponível em: https://revistas.usp.br/rta/article/view/64183.. Acesso em: 11 mar. 2025.