Lecturers’ Perceptions on the Student Voice on Quality in Tourism Higher Education in Brazil

Authors

  • Sérgio Rodrigues Leal Universidade Federal de Pernambuco
  • John Tribe University of Surrey (United Kingdom)
  • Luciana Araújo de Holanda Universidade Federal de Pernambuco

DOI:

https://doi.org/10.11606/issn.1984-4867.v24i2p459-478

Keywords:

student voice, quality in tourism Higher Education, lecturers’ perceptions, Brazil.

Abstract

The importance of the student voice on education is offered and the peculiarities of the research on the topic in the context of quality in tourism higher education are addressed. An empirical study with Brazilian lecturers was conducted to verify their perceptions about the issue. Telephone interviews were carried out using a predefined framework and the results showed that lecturers are receptive to the idea of listening to the student voice. However, some of them demonstrated little awareness of what that really meant. Very few use a systematic and formal approach to listening to their students. Lecturers believe that is the institutions’ responsibility, not theirs. However, lecturers’ comments indicate that institutions do not make good use of the data collected through self-evaluations. As such, the student voice is often overlooked. In the very rare cases where action is taken based on the student voice, little effort is made to show students that their voices originated such actions.

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Author Biographies

  • Sérgio Rodrigues Leal, Universidade Federal de Pernambuco
    Ph.D. in Tourism from the University of Surrey (United Kingdom), a Master’s degree in Tourism from James Cook University (Australia) and a Bachelor’s degree in Tourism and an MBA in Marketing Services from Universidade Federal de Pernambuco (Brazil), where he is currently a Senior Lecturer at the Department of Hotel Management and Tourism. Brazil.
  • John Tribe, University of Surrey (United Kingdom)
    Professor of Tourism at the University of Surrey (United Kingdom). He has authored books on philosophy, strategy, economics, education, research and environmental management and his research concentrates on epistemology, education, and sustainability. He is Editor-in-Chief of Annals of Tourism Research and The Journal of Hospitality, Leisure, Sport and Tourism Education. England.
  • Luciana Araújo de Holanda, Universidade Federal de Pernambuco
    Luciana Holanda has a Bachelor’s degree in Tourism from Universidade Católica de Pernambuco (Brazil), a Master’s degree and a Ph.D. in Administration from Universidade Federal de Pernambuco (Brazil), where she is currently a Senior Lecturer at the Department of Hotel Management and Tourism. Brazil.

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Published

2013-08-12

Issue

Vol. 24 No. 2 (2013)

Section

Articles

License

Authors retain the copyright and grant the journal the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0), allowing the sharing of the work with recognition of its authorship and initial publication in RTA. 

How to Cite

LEAL, Sérgio Rodrigues; TRIBE, John; HOLANDA, Luciana Araújo de. Lecturers’ Perceptions on the Student Voice on Quality in Tourism Higher Education in Brazil. Revista Turismo em Análise, São Paulo, Brasil, v. 24, n. 2, p. 459–478, 2013. DOI: 10.11606/issn.1984-4867.v24i2p459-478. Disponível em: https://revistas.usp.br/rta/article/view/64190.. Acesso em: 26 may. 2024.