Analysis of employee satisfaction with human resource practices and policies used by travel agencies in Recife-PE, Brazil

Authors

  • Christiane de Melo Rêgo Souto Faculdade Boa Viagem - UBV
  • Lúcia Maria Barbosa de Oliveira Faculdade Boa Viagem - UBV

DOI:

https://doi.org/10.11606/issn.1984-4867.v18i1p109-124

Keywords:

satisfaction, human resource practices and policies, travel agencies.

Abstract

The main purpose of this study was to investigate employee satisfaction with human resource practices and policies used by travel agencies in Recife, Brazil. It is a descriptive-exploratory study. Eight agencies were researched as a non-probabilistic intentional sample with 91 face-to-face contact employees (travel agents). The data were collected by means of questionnaires and descriptive statistical and factorial analyses were applied. The study results demonstrate that 85.7% of the employees researched are satisfied with their work at the travel agency and that remuneration and training items explain
48.8% of the satisfaction scale of human resource policies and practices. ln this study, therefore, recompense appears as a powerful means for employee
satisfaction.

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Author Biographies

  • Christiane de Melo Rêgo Souto, Faculdade Boa Viagem - UBV
    Graduada em Turismo pela FIR-PE e mestre em Administração de Empresas pelo PROPAD/UFPE. Coordenadora do Curso Seqüencial de Gestão de Marketing e do Curso de Logística da FBV; professora da FBV na área de gestão de marketing.
  • Lúcia Maria Barbosa de Oliveira, Faculdade Boa Viagem - UBV
    Ph.D em Relações Industriais pela London School of Economics - LSE. Coordenadora Geral de Pós-Graduação, Pesquisa e Extensão da FBV; professora titular da FBV da área de gestão de pessoas, onde ensina na graduação e no mestrado.

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Published

2007-05-23

Issue

Vol. 18 No. 1 (2007)

Section

Articles

License

Authors retain the copyright and grant the journal the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0), allowing the sharing of the work with recognition of its authorship and initial publication in RTA. 

How to Cite

SOUTO, Christiane de Melo Rêgo; OLIVEIRA, Lúcia Maria Barbosa de. Analysis of employee satisfaction with human resource practices and policies used by travel agencies in Recife-PE, Brazil. Revista Turismo em Análise, São Paulo, Brasil, v. 18, n. 1, p. 109–124, 2007. DOI: 10.11606/issn.1984-4867.v18i1p109-124. Disponível em: https://revistas.usp.br/rta/article/view/62611.. Acesso em: 3 jan. 2026.